Customer Experience & Operations Leader with 18+ years of expertise in banking, real estate, and BPO sectors. Proven success in enhancing customer satisfaction, optimizing processes, and leading cross-functional teams.Currently Head of Operations and HR at Tech Next Pvt. Ltd., where I’ve reduced operational costs by 25% and improved efficiency through strategic process optimization.Previous roles include Consultant at IDEA Co-working, where I achieved a 25% reduction in process cycle time and a 90% retention rate, and operational leadership at Xtrasio Technologies Ltd., enhancing efficiency and supporting digital transformation through intelligent automation.With a strong foundation in customer service from HSBC and IndusInd Bank, I’ve consistently driven results, exceeding targets and earning recognition for excellence.I’m passionate about leadership, well-being, and social causes like skill development and women empowerment. Open to new opportunities to leverage my experience in driving impactful change.Let’s connect!
Iconquer Solutions
View- Website:
- casablanca-inversiones.business.site
- Employees:
- 1
-
FounderIconquer SolutionsChandigarh, India
-
Head Of OperationsTech Next Software Private Limited Sep 2023 - PresentChandigarh -
FounderIconquer Solutions Jan 2023 - PresentChandigarh, IndiaWorked on structuring and developing the business and financial plan for smooth incorporation of the business. Generating creatives and website design for business growth. Provide support to internal and external stakeholders for their queries. -
Business ConsultantIdea Co-Working Nov 2021 - Feb 2024Chandigarh, IndiaThe Project focuses on streamlining the overall operational functioning of the organisation for further expansion and reaching out to existing and prospective customers for business growth. Provide consultancy on conceptualising, designing and structuring co-working community building initiatives. -
Franchisee PartnerSkillsmart Training Feb 2018 - 2020Lucknow Area, IndiaWe provide bespoke soft skills training solutions to Corporates and offer specialised programs for young adults (finishing professional studies) and young kids which help our participants to enhance their personal competence and enable them to cope up with social and business dynamics.#Mumbai #Bengaluru #Lucknow #Chandigarh #Agra
-
Sr. ManagerSushma Buildtech Limited 2015 - 2017Leading team for inter project transfers.Creating, implementing and driving new processes that deliver winning strategies.Dealing with irate clients and proving amicable solutions for customer retention.Introduced customer delight initiatives, budgeting and ensured successful implementation.Effective liaison with Brokers and Banks for uninterrupted flow of transactions.Promoted hardworking and pleasant team environment.
-
Sr Manager- Customer ServicesEmaar Mgf Land Ltd Sep 2010 - Oct 2012Chandigarh, IndiaHeading customer interaction team with a focus onPrompt response on customer queries to achieve higher levels of customer satisfaction. Establishment of effective customer complaints redressal mechanismBuilding professional relationship with existing customers to enhance businessTransfer processDeveloped and Published fortnightly reports. Raking up core issues of customers with the management for smooth business flow.Ensuring smooth on-boarding process post sales (Welcome call to customer and issuance/delivery of property documents within specified timeframe).Formulating procedures, emphasizing zero error operations delivery.Enhancing staff efficiency and productivity through effective motivation, guidance.Designing and presenting interactive training and development sessions.Cross-branch Auditing as per ISO guidelines.
-
Relationship Manager - Nri CustomersIndusind Bank Mar 2010 - Sep 2010Chandigarh, IndiaManaged and maintained accounts of NRI customers. Analysed clients’ financial needs and provided investment solutions. Recognised for outstanding professional acumen for promoting and generating cross-product business. -
Customer Service ManagerHsbc Retail Banking And Wealth Management Nov 2001 - Oct 2007Chandigarh Area, IndiaMonitored banking operation activities, identifying control weaknesses and formulating procedures for smooth functioning & Implementation of audit recommendations. Supervise Teller functions by ensuring reduction in customer waiting time and accurate transaction processing. Promote usage for alternate delivery channels. Training Coordinator at Branch Level for familiarising staff with the new products and other innovations.Won Excellence Awards for various contests launched from time to time.
Anu Toor Education Details
-
Business/Commerce, General -
Stood Second In College With 78%
Frequently Asked Questions about Anu Toor
What company does Anu Toor work for?
Anu Toor works for Iconquer Solutions
What is Anu Toor's role at the current company?
Anu Toor's current role is Founder.
What schools did Anu Toor attend?
Anu Toor attended University Business School, Panjab University, Panjab University, Government College For Girls, Chandigarh.
Not the Anu Toor you were looking for?
-
2emaarmgf.com, gmail.com
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial