I advocate for talent development and energize my teams. My focus is on empowering individuals to unlock their full potential and drive exceptional value for the organization. With a keen eye for process enhancement and a knack for elevating team performance, I continuously strive to create a culture of excellence. At Akamai, I played a pivotal role in pioneering the establishment of the Customer Compliance team, bolstering regulatory adherence and fostering stronger customer relationships. By implementing streamlined processes for customer management and contract review, I have significantly optimized customer & sales response times. Furthermore, I have successfully expanded the company's global customer reach through impactful sales visits and engaging training sessions, driving robust business growth.I build high-morale, personable, and fun teams that are ready to meet whatever challenges come their way. I have served as Manager of Program Managers, Call Center Manager, Technical Support Manager, Customer Compliance Manager, and Customer Support Manager.I excel in team building, team engagement, presentations, knowledge management, knowledge sharing, and fostering employee growth. At ICLUBcentral, I increased employee retention by 400%.I teach soft skills, mentoring, and management, customer service skills, & difficult escalations.