• Commerce Graduate with over 19 years of comprehensive experience in end to end Operations in diversified sectors like Telecom, Insurance & Banking in marquee companies like Uninor, Info Track, Max New York Life & Onicra Credit Rating Agency of India Ltd.• Develops & maintains an in depth knowledge of the business (system form, operations, people & financial processes etc.) & relevant legislation together with a good knowledge of the macro business environment (Customer, economic, competitor, social etc.).• An astute leader with ability to motivate teams towards optimizing their performance levels.• Expertise in resolving escalated customer service issues.• ACCOMPLISHMENTS Recognized with Silver Award for Cost Reduction of 40% through Automation & increase in efficiency of retailer Self Care (Bharti Airtel-2019)• Recognized with Silver Award for 40% Complaint Reduction in Prepaid Provisioning (Bharti Airtel-2019)• Recognized with Silver Award for Successful Integration of Tata Tele Services (Bharti Airtel-2019)• Recognized with Silver Award for Successful Base Migration of Telenor (Bharti Airtel-2018)• Acknowledged with certificate of appreciation for conducting Employee Engagements Programs in 2015 (Telenor India)• Applauded with Certificate of Appreciation for conducting Employee Engagements Programs in 2013 (Uninor)• Received ‘PRIDE IN INNOVATION' Award for Net Adds (Uninor Q1 -2015)• Won the Contest ‘UNINOR KE DABANG' (Uninor May -2013)• Recognized with ‘Customer Hero Award' for Customer First Approach (Uninor Q1 -2013)• Gained recognition for consistency in performance & ‘Best Operation Management' in Q2 2012 (Onicra Credit Information Co. Ltd.) as well as for consistency in performance & ‘Best Cost Management' Q1 2012 (Onicra Credit Information Co. Ltd.)• Mentored & coached the team on areas such as process performance, problem analysis, strategic thinking and developing new skills, planned and integrated the work of multiple teams, provided input on team performance and reward• Ensured correct placement of training & compliance structure along with their proper documentation as a member of the senior team and got recognized the same• Evolved efficient plans, aimed at creating domain expertise for cross-utilization of resources