Anubhaw Kumar Email & Phone Number

Bangalore Urban, Karnataka, India

Bengaluru, Karnataka, India

An experienced business analyst with good knowledge of AGILE/SCRUM methodologies with 5 years of SDLC implementation experience.Possess experience of working for a diverse group of clients in an Agile environment. Reviewing the business and technical needs, refining priorities outlines milestones and deliverables, Identifying opportunities and risks.Gained.

Bengaluru, Karnataka, India

• In charge of a strategic roadmap for the business for which enhances the time spent on occurrences and gives prompt resolutions which brought about more customer satisfaction.
• Maintaining multi-site management, maintaining workflows, and ACL.
• Take ownership of customer issues reported and see problems through to resolution.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

Bengaluru Area, India

# Understanding the business process and helping the customers to solve their queries# Dealing with clients on a regular basis and helping them to make their task easy and effective# Research, diagnose, troubleshoot and identify solutions to resolve customer issues # Interacted with clients to understand and analyse the requirements, worked with developers.

New Delhi, Delhi, India

Part of the summer internship program in DMRC as a trainee. Where I got access to the electronics department and was trained on all the function that happens in the backend when a metro train runs. Starting from customer safety to the extent where we were shown how the train chartings were done on a daily basis.