Anubhaw Kumar Email & Phone Number

Bangalore Urban, Karnataka, India

Bengaluru, Karnataka, India

An experienced business analyst with good knowledge of AGILE/SCRUM methodologies with 5 years of SDLC implementation experience.Possess experience of working for a diverse group of clients in an Agile environment. Reviewing the business and technical needs, refining priorities outlines milestones and deliverables, Identifying opportunities and risks.Gained expertise in business analysis for web-based application development, website development, Website Enhancement, Migration, and maintenance.Understand client product requirements from the technical and customer side and communicate/document the same to the technical development team in form of User Stories, BRDs, Workflow, etc.

Bengaluru, Karnataka, India

• In charge of a strategic roadmap for the business for which enhances the time spent on occurrences and gives prompt resolutions which brought about more customer satisfaction.• Maintaining multi-site management, maintaining workflows, and ACL.• Take ownership of customer issues reported and see problems through to resolution.• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

Bengaluru Area, India

# Understanding the business process and helping the customers to solve their queries# Dealing with clients on a regular basis and helping them to make their task easy and effective# Research, diagnose, troubleshoot and identify solutions to resolve customer issues # Interacted with clients to understand and analyse the requirements, worked with developers to get the functionality fixed.

New Delhi, Delhi, India

Part of the summer internship program in DMRC as a trainee. Where I got access to the electronics department and was trained on all the function that happens in the backend when a metro train runs. Starting from customer safety to the extent where we were shown how the train chartings were done on a daily basis.