• Cloudera Hadoop Security and User Administration.• Good understanding and knowledge of ITIL V3 principles and processes• Onboarding and Off-boarding of users.Handling service requests.• Handling Change request and incident management.• Resolving the incidents by interacting with the clients and taking care of SLA• Maintaining an SLA above 95%.• Created knowledge base solutions for client specific troubleshooting i.e. operating procedures, policies… Show more • Cloudera Hadoop Security and User Administration.• Good understanding and knowledge of ITIL V3 principles and processes• Onboarding and Off-boarding of users.Handling service requests.• Handling Change request and incident management.• Resolving the incidents by interacting with the clients and taking care of SLA• Maintaining an SLA above 95%.• Created knowledge base solutions for client specific troubleshooting i.e. operating procedures, policies, etc.• Calling the users and understanding their issues and logging them in BMC Remedy and Service Now ticketing tool.• Acted as a single point of contact for the clients for the issues related to application and access.• Coordinated with database team, network team, BI team and application teams to make sure that all the applications are highly available and performing as expected• Setting up of daily meeting with team and discussing the status of pending incidents• Maintained Hadoop users; managed resource and security.• Troubleshot application errors and ensured that they do not occur again.• Formulated Distribution List, granted Admin Rights and removed access to Shared Folder.• Provided access to a number of in-house applications used by the client. Show less

• Installed Hadoop clusters using Cloudera Manager 5• Hadoop User management• Maintained, supported and implemented cloudera distribution for setting up the cluster• Conducted commissioning and decommissioning the Hadoop nodes• Resolved numerous issues in production taking care of SLA

• Good understanding and knowledge of ITIL V3 principles and processes• Onboarding and Off-boarding of users.Handling service requests.• Handling Change request and incident management.• Resolving the incidents by interacting with the clients and taking care of SLA• Maintaining an SLA above 95%.• Created knowledge base solutions for client specific troubleshooting i.e. operating procedures, policies, etc.• Calling the users and understanding their issues and logging them… Show more • Good understanding and knowledge of ITIL V3 principles and processes• Onboarding and Off-boarding of users.Handling service requests.• Handling Change request and incident management.• Resolving the incidents by interacting with the clients and taking care of SLA• Maintaining an SLA above 95%.• Created knowledge base solutions for client specific troubleshooting i.e. operating procedures, policies, etc.• Calling the users and understanding their issues and logging them in BMC Remedy and Service Now ticketing tool.• Acted as a single point of contact for the clients for the issues related to application and access.• Coordinated with database team, network team, BI team and application teams to make sure that all the applications are highly available and performing as expected• Setting up of daily meeting with team and discussing the status of pending incidents• Maintained Hadoop users; managed resource and security.• Troubleshot application errors and ensured that they do not occur again.• Formulated Distribution List, granted Admin Rights and removed access to Shared Folder.• Provided access to a number of in-house applications used by the client. Show less