It's an edtech company that helps in getting educational loans for students pursuing their higher education.▪ Analyzed performance of financial officers by understanding their shortcomings and helping them in improving their skills and achieving their sales target.▪ Ensured that the sales team maintained their efficiency and the average company target was at least 70%.▪ Checked the target pipeline of financial officers regularly and made sure that the average target of sales team was above 70%.▪ Monitored and reported consumer complaints, highlighting trends and triggered action plans for immediate response.▪ Handled customer concerns and escalated major issues to Supervisor.▪ Inspected sales call and services done by financial officers to comply with quality standards.▪ Organized files to support efficiency and traceability.