Coach colleagues and leaders, inspire, influence, management of numerous high volumes, multifunctional front line service teams. Drive change in line with company vision and creat a collaborative and supportive environment. People focused and change management with proven results.

Managing Key Customer Account portfolios. Driving business growth through exceptional customer experience. Exceeding KPI's and targets with proven results and in line with company vision and strategy. Building strong internal/external stakeholder relationships.

Provide exceptional customer experience on every interaction with a First Point resolution mindset. Proactively look for cross and upsell opportunities. Display and maintain high level of data accuracy and communication skills. Meet and exceed all set KPI's.

Lead a team of Consumer Sales consultants. Collaborate with colleagues and leaders to run monthly sales campaigns. Motivate agents by creating a competitive yet collaborative culture to meet and exceed monthly sales targets. Provide ongoing support through Quality assurance and coaching.

High volume of In/outbound calls. Met strict KPI's and exceeded sales targets. Personal best 150% YTD on core product role-up. Demonstrate core business values through work - Integrity, Challenger Spirirt, Customer Focus, Teamwork and Personal Excellence. Going above and beyond to assist non-sales calls by liaising with internal teams for a First Point Resolution with customer disputes, billing, activation, financial services and retention enquiries.

Level 1 and 2 support agent for Telstra ADSL and ADSL2+ technical support calls. Providing excellent customer experience and maintaining a high level of communication with a mindset and goal of one call solution to avoid repeat calls. Adhering and meeting all KPI's. Collaborate and share best practice for overall team success.

Level 1 & 2 iPod Technician. Working in a team of up to 5 technicians. Perform maintenance and repairs on iPods. Replace and test LCD screens, hard drives and logic boards. Maintained high level data accuracy when logging results and stats into iPodder, Webtracker and GSX systems. Handling customer complaints and faults. Provide support to internal staff through training and coaching on iPods and Systems.