Have an overall experience in F&A Insurance & Utilities Collections along with BO, Blended and voice processes in Utilities

 Currently Working with EXL Services, as a professional with 10 years of extensive experience in client communications, conflict resolution, and compliance on client deliverables and revenue Reviews all major deliverables to ensure quality standards and client expectations are met Ensures that client issues are dealt with in an efficient manner keeping my Sup and Skips in Loop Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project Ensures that all processes and procedures are completed, quality standards are met with a good profit margin.  Communicates the client's goals and represent the client's interests to the team.  Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.  Understanding of company capabilities and service, and effectively communicates all offerings to the client.  Providing regular input on all account activity, including status and call reports on a weekly basis.

Assistant Manager

Customer Care Executive