- Take the necessary steps to understand the full scope of the customer's problem, actively listen to their concerns and propose the best solution that meets the customer's needs and IKEA's expectations.- Proficiently utilize ServiceNow’s knowledge base/articles for self-help on common issues, avoiding the need to create new cases.- Managing IKEA order conflict resolution which involves categorizing, verifying, assessing, communicating, investigating, documenting, quality assurance, closing, and feedback for improvement.- Review customer information, like orders and products, to spot problems, and then figure out the best steps to fix issues. Monitor the status of their tickets, such as "Open," "In Progress," or "Resolved." - Manage payment-related conflicts and errors, serving as a liaison between the cash office and customers.- Provide sales and resolution services to customers via email, phone and chat. - Been on top of the chart in customer satisfaction with 98% of highly satisfied customer feedback and 90 % Resolution promise.- Helping other team members in deescalating calls as SME by citing relevant IKEA’s policies and procedures.

- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution; expediting correction or adjustment; following up to ensure resolution.- Delivering efficient resolutions to their issues/ complaints in person, via phone follow-ups and emails- Effectively plan and support sales to recommend potential products or services to management by collecting customer information and analyzing customer needs.- Achieved 90% consistency of Average handling NBA, NFL, NHL and MLB customer inquiries within 7.5 minutes.- Actively participate in trainings, events info sessions and collaborate in planning, organizing, and facilitating offers for prospective clients.

- Trained and mentored new account executives on solutions selling strategies, customer relationship management, and advanced service knowledge. - Overhauled new employee on boarding processes resulting in an increase in performance of 30% in the average employee’s first three months. Augmented the recruitment process by working closely with the HR Team. - Led daily sales training, supervised team leaders overseeing 10-member teams, driving over 1 million INR monthly revenue. Generated 5 million INR over 5 years nationally, onboarding 10,000+ professionals and students across PAN India- Strategized on multiple challenges with the Directors to exceed the sales quota at individual as well as company level. - Conduct webinars, events, Q&As, info sessions for clients and collaborate in planning, organizing, and facilitating team initiatives for better revenue generation- Designed sales force incentives, drove activations through the sales teams, and organized events such as conferences and outbound for the sales teams.

- Core working on tailor made tour package as per customer taste and preferences.- Managed Inbound Corporate tours and conferences with team support and provided excellent customer service.- Consult B2B partners and understand the requirement to provide them travel software XML API.- Core focus on selling company built travel itinerary software name as Travel Mint. - Presented in various grand travel shows like SATTE, OTM and Arabian Travel Mart (Travel and Tourism Exhibition) Dubai 2017.