Anuj Dhiman Email & Phone Number

Vietnam

Heading all cross-functional teams for the Vietnam market and growing OYO Rooms in Vietnam as a Country Head.Responsible for targeted EBITDA delivery along with P&L management. Delivered highest EBITDA of OYO Vietnam till time and aiming for $100,000 EBITDA by end of 2024.

Vietnam

Heading all cross-functional teams for the Vietnam market and growing OYO Rooms in Vietnam as a Country Business Head.Responsible for targeted EBITDA delivery along with P&L management. Delivered highest EBITDA of OYO Vietnam till time and aiming for $100,000 EBITDA by end of 2023.

Ho Chi Minh City, Vietnam

ZKafe is Locally founded startup based out in Ho Chi Minh City Vietnam.In Zkafe, we are providing coffee and tea making solutions for Local and International vendors with affordable prices.Special give away offers of free coffee/tea making machines to eligible vendors.At ZKafe we are redefining the taste of natural tea and coffee.We are tasting more than 50 blends every week to make perfect taste as per the demand of our customer so that they can achieve their best guest experience and revenue stream.Contact me for more details regarding our projects at ZKafe.

Ho Chi Minh City, Vietnam

Hotel Manager is a UK based Hospitality-tech/Prop-tech startup company which provides software application solution for better guest interactions and guest experience. Using a cloud based system to provide hotels their own app and their own database of customers and as a result increasing their revenue.Being into the Hotel Manager, penetrating in Asia Pacific to grow business at fullest including hiring for Asian countries like Thailand, Malaysia, Indonesia and Singapore. While Based out in Ho Chi Minh City Vietnam, I have Launched Hotel Manager in Vietnam at it’s initial stage with key responsibilities as below:• To oversee the company’s business operations and commercial performance in Vietnam.• Build & lead cross-functional teams organized to implement new go-to-market strategies & action plans• Conceptualize and implement country initiatives to enhance the partner experience and maximize revenue• Design, implement and enhance scalable processes/SOPs for country business operations• Monitor & analyse the competitive landscape among all businesses operating in Vietnam.• Make strategic recommendations on opportunities to improve profitability, increase margins, and achieve asustainable competitive advantage.• Analyse activities, costs, operations, and forecast data to determine domestic initiatives progress towardcommitted OKRs.• Propose, align, and deploy optimisations on these OKRs with all stakeholders involved.• Maintain & optimise local operational procedures to achieve process stability and increase efficiency. Ableto identify needs and access resources available throughout the organisation.• Oversee key projects, processes and performance reports, data and analysis.• Collaborate with leadership to attract, retain, and motivate hardworking individuals.• Provide frequent updates to management that encourages visibility and transparency.

Vietnam

VinHMS:VinHMS is a Vietnamese software company under VinGroup JSC that specializes in software development for hospitality. At VinHMS with an experienced management team and experts, we deliver cutting-edge software products and solutions to help our clients optimize their business.In this Stint I had launched VinHMS in Outside Vinpearl Hotels with key responsibilities as below:• Created whole set of SOPs and strategies for a head start from scratch till launch in open market• Built solid relationships with customers, vendors and distributors, as well as sales and marketing teams• Developed in-depth knowledge of company offerings to identify profitable business opportunities• Assessed marketing and sales as well as supplier and vendor operations and recommended improvementsas needed• Prepared all documentation required for requests for proposals (RFPs)• Researched emerging trends and recommending new company offerings to satisfy customers’ needs• Developed and managed strategic partnerships to grow business• Presented business or marketing opportunities to company executives and management• Selected automation software and software platforms that best meet company needs• Collaborate with leadership to attract, retain, and motivate hardworking individuals.• Provide frequent updates to management that encourages visibility and transparency.

Ho Chi Minh City, Vietnam

In 2015, At OYO India, Being in the team of first 100 employees of OYO while we just started growing, I have launched OYO Rooms in two major states in terms of tourism in North India i.e. Himachal Pradesh and Jammu & Kashmir. After spending 3 years in building business in India, I was selected to launch OYO Rooms in Vietnam as Head of Operations in 2018.Successfully Launch OYO Operations in Vietnam at initial stage with key responsibilities as below:• Lead day-to-day operations including remote and ground Operations, Partner Support, Customer Supportand Operational Excellence/Training Initiatives for the entire country and multiple hubs• Managed a country team of 40+ people including Area Business Heads and Area Business Managers, Operations Excellence Trainers and Remote Operations/Strategic Account Managers.• Manage and deliver on Key Operational Metrics – Customer NPS, Partner NPS Constant Room Availability, Booking Realization, etc.• Liaise with Central Operations on key Strategic and Operational Initiatives to drive business value• Conceptualize and implement country initiatives to enhance the guest experience and maximize revenue,realization and occupancy• Design, implement and enhance scalable processes/SOPs for country operations• Provide timely insights to upper levels including Country Head and drive regular Country Business Reviewsand Central Leadership• Collaborate with leadership to attract, retain, and motivate hardworking individuals.• Provide frequent updates to management that encourages visibility and transparency.Achievements:• Expanded system from zero to 10,000 rooms in 9 months (Operations)• Increased NPS from 42% to 62% in 2019 (target: 60%)• Saved 30% of over all cost in comparison with before in operations due to remote audits /trainings• Customer (partners) satisfaction: 53% (Target 50%)• Oct, Sep, and Dec 2019: Topped entire South East Asia for best customer delight under my surveillance

Shimla, Himachal Pradesh, India

Senior Operations Manager | 2015 Aug – 2018 Oct (Shimla – India)I had joined OYO Rooms as Senior Operations Manager to launch it’s operations in two major tourism states in North India i.e. Himachal Pradesh and Jammu & Kashmir adding more than 25 Cities with super fine operations strategies.During this period the major key responsibilities were as follows:Stock Management:• Achieve highest take rate from the assigned portfolio of owners by managing the relationship, issue resolution and owner alignment on key issues• Take necessary actions for inventory control and ensure constant SRNs availability across the assigned portfolio• Enhance take rate through Value Added Services sales and Transformations percentage renegotiation• Take and drive decisions across offline demand, Supply, Customer experience with the right balance• Drive revenue by ensuring all bookings are being billed in the OYO tab and no booking is slipping or beingmisappropriated by the Property Manager/OwnerP&L Management:• Own end to end profit and loss of the portfolio• Identify ways to improve the revenue across verticals – Room Revenue, F&B, MICE, Café, etc.• Control end to end operations and costs across all the cost heads – optimizing efficiency and operations Stakeholder Management:• Meet with owners to solve for complex owner issues / painful owners and resolve any escalations• Manage assigned portfolio of owners of the hub and prevent churn by solving partner issues proactivelySuperior Guest Experience:• Ensure portfolio performance of Customer experience metrics against target, especially driving guest experience performance for bottom properties• Manage daily operations of various SMART hotels and ensure adherence of all OYO Operational Procedures and guidelinesAchievements:• Controlled unhappy numbers as lower as 4% during peak season for Assigned Clusters (industry standard: 8%)

New Delhi Area, India

Conduct training program to sellers for:- Selling products online; - How to increase business by increasing product offering groups.

- Audit and monitor the technical support given to U.S. based customers- Take care of refunds and charge-backs- Manage to reduce refunds by 12% overall. I also used to- Train technicians for better results and deliver proper feedbacks to them after their quality sessionsAchievements: Decreased chargeback percentage from 27% to 12%

Provide full support for computers, printers, DVRs, Port opening, MAC, MS office, Play Station installation and routersAchievements: Reached a quality level of 87% during technical support

B.Tech, Electronics & Communication Engineering

High School