Experienced travel industry professional with over 12 years of expertise in customer experience and support. Adept at building interfaces to enhance customer satisfaction across B2B, B2C, CBT, SBT, OTA, and other segments. Passionate about interacting with customers and solving their technical issues.Currently working as an Assistant Manager - GDS & API Services at InterGlobe Technology Quotient Pvt. Ltd. Key responsibilities include:Managing e-commerce operations and coordinating IT projects for leading OTAs and TMCs like MakeMyTrip, EaseMyTrip, Travel Boutique Online, American Express GBT, Thomas Cook India Ltd, FCM Travel Solutions etc.Preparing management reports by analyzing markets and competitors using MIS tools. Helped improve customer satisfaction by 25% over the years by regularly reviewing feedback.Possessing strong knowledge of processes, operations, and parameters needed to ensure quality standards.Testing XML requests using Travelport API test tool and XML Altova. Gained working exposure to GWS, UAPI, and Trip Services.Education includes a BA degree from ARSD College, University of Delhi (2008).Certified Scrum Master from Udemy.🚀 My Successful Projects at Interglobe Technology Quotient🛫 AMEX GBT- TMC Application👥 AMEX GBT (Offsite) Jan 2018 to Mar 2019 (Full Time)An application totally made by ITQ developers for AMEX GBT to cater their Travel Management Companies (TMCs) travel needs. This project includes UAPI 1G, VR3, Mini Fare Rules applications from ITQ & Travelport and Navitaire APIs for LCC contents.🌐 BLINC & IXIGO (Offsite) Jun 2020 to Jun 2021 (Full Time)ITQ API JSON Application, gets created for them to consume UAPI XML 1G API, TBO provider API, LCC Navitaire API from a single ITQ API JSON Application📲 EVA Application🚀 Fastcollab (Offsite) Apr 2018 to Aug 2020 (Full Time)Helped Fastcollab to create a B2B online travel platform for Thomas Cook, FCM and other businesses to cater their TMC/B2B partners travel needs. This project includes ACH, UAPI from Travelport and helped them over flow, integration, testing and deployment.🌐 Travel Boutique Online - B2B for AgentsTravel Boutique Online (Offsite) Mar 2018 to Nov 2019 (Full Time)Helped agency developers to create online travel platform which their online B2B travel partners are using to cater travel requirements of their B2C clients. This project includes UAPI ACH, UAPI 1G, VR3, Mini Fare Rules applications from ITQ & Travelport.