Customer Engagement: I was responsible for engaging with customers at various touchpoints, including in-store interactions, online communication, and events. My goal was to ensure that customers felt valued and appreciated throughout their journey with Ralph Lauren.Customer Satisfaction: My primary focus was on ensuring high levels of customer satisfaction. This involved addressing any issues or concerns raised by customers promptly and effectively, as well as seeking feedback to continually improve the customer experience.Clienteling: I utilized clienteling techniques to build personalized relationships with customers. This included keeping track of customer preferences, purchase history, and important dates, allowing to provide tailored recommendations and exceptional service.Sales Support: I supported the sales team by providing insights into customer behavior and preferences. My role involved identifying opportunities to upsell or cross-sell products based on individual customer needs and preferences.Retention Strategies: I developed and implemented strategies to retain existing customers and drive repeat business. This may have included loyalty programs, special promotions, or exclusive events designed to reward and incentivize loyal customers.Communication: I maintained regular communication with customers through various channels, including email, phone calls, and social media. My aim was to keep customers informed about new products, promotions, and events while also nurturing ongoing relationships.Data Analysis: Analyzed customer data to gain insights into purchasing patterns, trends, and preferences. This information was used to inform decision-making processes and tailor marketing efforts to better meet the needs of customers.

Tie-up with corporate and building relations with them. Direct Links with Hotels Worldwide DMC's of 7 Destinations