- Accomplished Senior Data Engineer with expertise in creating insightful Power BI dashboards, leveraging Microsoft SQL Server for data cleaning and analysis, and designing efficient workflows using Alteryx for ETL processes, streamlining data preparation and visualization.- Experienced in training and mentoring colleagues on SQL querying, dashboard development, and Alteryx workflows, contributing to team productivity and skill development while fostering a collaborative work environment.- Diversified skill set now includes proficiency in NICE inContact tools, specializing in call analysis, ensuring optimal call quality and efficiency, and developing comprehensive workflows and scripts for seamless call routing and management.- Successfully transitioned into a hybrid role encompassing Senior Data Engineering and NICE Program Manager responsibilities, demonstrating adaptability, versatility, and a proactive approach to mastering new technologies and methodologies.- Proven track record in project management, overseeing critical reports, coordinating with stakeholders, and facilitating meetings with managers and clients to ensure timely completion and alignment with project objectives, showcasing strong organizational and communication skills.- Continuously evolving and expanding expertise, adept at navigating diverse roles and responsibilities, driving innovation, and delivering tangible results in dynamic and fast-paced environments.

Worked with data analysis, capacity planning, addressing and solvingproblems, and strategic business development• Created daily, monthly and yearly dashboard on google sheet to keepupdated all team progress• Managed and influenced a diverse set of stakeholders to achievedesired outcomes, driving projects, and coordinating the delivery ofidentified solutions that span across different products.• Designed effective launch programs with other managers to ensurethat products and feature are tested before deployment

Worked with data analysis, capacity planning, addressing and solvingproblems, and strategic business development• Created daily, monthly and yearly dashboard on google sheet to keepupdated all team progress• Managed and influenced a diverse set of stakeholders to achievedesired outcomes, driving projects, and coordinating the delivery ofidentified solutions that span across different products.• Designed effective launch programs with other managers to ensurethat products and feature are tested before deployment

• Compiled user requirements and specifications for reports• Created the schema, implemented all stored procedures and 4 SSIS packages Created the deployment scripts and managed the code in Microsoft Team Foundation Server• Created reports to retrieve data using Stored Procedures that accept parameters• Updated existing and created new reports using Microsoft SQL Server Reporting Services. Team consisted of 2 developers• Created test trace ability matrix for tracking issues right from requirements• Improved performance by adding indexes, removing unnecessary columns in the inner views and adding conditions to get only required data

• Planned, designed, and implemented application database code objects, such as storedprocedures and views• Built and maintained SQL scripts, indexes, and complex queries for data analysis andextraction• Created new forms in Crystal Report using Stored procedures in SQL Server 2000• Designed complex reports using custom formulas and communicated progress to ProjectManager• Designed, deployed, and maintained complex canned reports using SQL Server 2008 Reporting Services (SSRS)

• Monitored and tuned database resources and activities for SQL Server databases• Performed and automated SQL Server version upgrades and patch installs• Designed, developed and maintained relational databases• Developed, implemented and maintained enterprise business information systems• Developed SSRS reports and configured SSRS subscriptions per specifications provided by internal and external clients