With over 9 years of experience in business analysis, process modeling, and automation, I am a senior consultant at EY, one of the leading professional services firms in the world. My mission is to help customers achieve business transformation through different automation levers, such as Robotic Process Automation, Intelligent Automation, and Cognitive Automation. I am passionate about delivering innovative solutions that meet the customer's needs and expectations, and I thrive in a collaborative and diverse environment where I can learn from and share my expertise with others.As a senior consultant at EY, I am responsible for designing and creating the transformation approach for various clients across different domains, such as banking, insurance, healthcare, and retail. I work with the customer to understand their business requirements, challenges, and goals, and I custom design solutions that optimize their processes, reduce costs, and improve efficiency. I also perform gap analysis, requirement analysis, and preparation of functional specifications and documents, such as BRD and SRS. I use various tools and techniques, such as BPMN, UML, Visio, and Excel, to create AS-IS and TO-BE process maps, and I demonstrate the product features and functionalities to the customer through onsite visits, teleconferences, and offshore meetings. I am adept at troubleshooting complex problems, providing effective resolution, and ensuring positive customer experience. I also contribute to the quality assurance, testing, deployment, and maintenance of the solutions.