• Trainee Counsellor in a day hospice to 3 to 5 clients on a weekly basis and so far I have obtained 71 hours.• I have provided face to face sessions• I am currently giving counselling to Cancer patients who are in palliative care as well as their loved ones, carers and also people who have also grieving the loss of their loved ones too. • The hospice offers 12 sessions to the patient and on the first, sixth and final session, I assess their anxiety levels by doing a CORE 10… Show more • Trainee Counsellor in a day hospice to 3 to 5 clients on a weekly basis and so far I have obtained 71 hours.• I have provided face to face sessions• I am currently giving counselling to Cancer patients who are in palliative care as well as their loved ones, carers and also people who have also grieving the loss of their loved ones too. • The hospice offers 12 sessions to the patient and on the first, sixth and final session, I assess their anxiety levels by doing a CORE 10 assessment and we also review their sessions together on what they found beneficial, challenging and what they wish to focus on in the next lot of sessions and whether they require a further extension for more counselling sessions. • I also doing open ended counselling with patients too.• My administrative duties include doing a brief summary at the end of every session by recording their ‘issue numbers’ and then also logging it on the daily electronic sheet is emailed to the hospice’s administration team at the end of the day. • I also am working closely with other departments such as the Clinical Management team, The main nurse, Lymphedema nurses, Physiotherapist and Facilities Manager to help support the patients wherever they need it. • As well as attending regular one to one supervision bi-weekly, I am also attending group supervision once a month with 3 other trainee counsellors and both types of supervision are ensuring that I am adhering to the BACP guidelines. Show less

• During both my second and third year of University, I was doing clinical placements for counselling clients once to twice a week; so in order to support my study commitments, from September 2020 I resumed my role again as a Sales Associate but still carried the supervisor duties by still remaining key holder and opening the shop every Saturday morning and also covering absences and holidays for the management staff. • I also occasionally worked at the Amersham branch

• Customer Service• Targets, sales, merchandising and organising monthly promotions• Advising customers with personal and sensitive health matters• Attending Training workshops in health & wellbeing regularly• Covering for the shop manager in her absence on a regular basis• Adhering to all Health and Safety Checks and making sure they are completed in time• Managing the Accounts and Paperwork for the shop and ensuring that too is completed in a timely and effective… Show more • Customer Service• Targets, sales, merchandising and organising monthly promotions• Advising customers with personal and sensitive health matters• Attending Training workshops in health & wellbeing regularly• Covering for the shop manager in her absence on a regular basis• Adhering to all Health and Safety Checks and making sure they are completed in time• Managing the Accounts and Paperwork for the shop and ensuring that too is completed in a timely and effective manner• Training and guidance for new Sales Associates• During the lockdown, I shielded with my father and was caring for him from March 25th 2020 until August 7th2020. Show less

• Trainee Counsellor to 3 clients on a weekly basis and I obtained 85 hours of Clinical Hours from MCPS• I provided face to face sessions and Online Zoom Sessions.• The presenting issues were mainly clients with depression, chronic anxiety, ADHD, victims of domestic violence, suicidal ideations and bereavements. • I have worked on a short term and mid-term basis and also had open ended contracts with the clients• I carried out administrative duties by working with a software… Show more • Trainee Counsellor to 3 clients on a weekly basis and I obtained 85 hours of Clinical Hours from MCPS• I provided face to face sessions and Online Zoom Sessions.• The presenting issues were mainly clients with depression, chronic anxiety, ADHD, victims of domestic violence, suicidal ideations and bereavements. • I have worked on a short term and mid-term basis and also had open ended contracts with the clients• I carried out administrative duties by working with a software called Pragmatic Tracker which helped me keep a safe record of all the clients sessions and plus their assessment scores. • Every 4 weeks I would carry about assessments such as Core 10 have a Review about their counselling sessions. • I was attending regular one to one supervision bi- weekly ensuring I was adhering to the BACP guidelines Show less

• I was the first point of contact for customers in branch as well as over the phone• I assisted with day-to-day transactions, queries and servicing • I was involved in building relationships with customers and finding solutions which will enhance their banking• I also gave advice about services and products to help the customers • I was also looking for new ways to improve the customer experience• I was involved in cash handling small and large amounts • I was undertook… Show more • I was the first point of contact for customers in branch as well as over the phone• I assisted with day-to-day transactions, queries and servicing • I was involved in building relationships with customers and finding solutions which will enhance their banking• I also gave advice about services and products to help the customers • I was also looking for new ways to improve the customer experience• I was involved in cash handling small and large amounts • I was undertook exams and training for Health & Safety, Fire Safety, GDPR and Protection against frauds and financial crimes Show less

• Customer Service• Targets, sales, merchandising and organising monthly promotions• Advising customers with personal and sensitive health matters• Involved with opening and setting up of the Harrow branch of Holland & Barrett• Training and guidance for new Sales Associates

International Payments and Foreign Exchange CashierI was a full time as an International payments and foreign exchange cashier at Eurochange, Watford and my role involved the following responsibilities: • Key holder to the branch and I managed the foreign exchange bureau on a day to day basis and followed the Company’s policies and procedures. • I maximised sales by provided excellent customer service and utilised my upsold skills by mentioning the benefits of changing currency… Show more International Payments and Foreign Exchange CashierI was a full time as an International payments and foreign exchange cashier at Eurochange, Watford and my role involved the following responsibilities: • Key holder to the branch and I managed the foreign exchange bureau on a day to day basis and followed the Company’s policies and procedures. • I maximised sales by provided excellent customer service and utilised my upsold skills by mentioning the benefits of changing currency with Eurochange (e.g. great rates, special deal rates, original rate buy back, availability of currency and additional products and services such as cash passports, phone cards and quick transfers)• I was also involved in giving training to new recruits. • I managed retail transactions in excess of £29K• I managed multiple foreign currencies in excess of £200K• I worked with multiple money transfer packages including Western Unions, Quick transfers and setting up International payments accounts• I was actively promoting the bureau in the locality and develop the success of the business through using my personal initiative. • By actively listening and finding out the customer’s needs and I make sure I offer them a portfolio of our services as well building long lasting relationships with them that will add value to their customer journey with us and therefore this creates loyalty and therefore encourages repeat business.• As well as working very closely with my colleagues in branch, I also work with other departments such as currency, international payments and operations to ensure customers are looked aftered for their full range of day to day needs as well as their longer term goals.• Within 3 months of being with Eurochange, I achieved 95% in the Anti-Money Laundering Exam, 92 % in my mystery shop results and was ranked 13th out of 300 people for my weekly work performance. I also was ranked 8th out 300 people for my monthly work performance. Show less

This is a part time job working in the Kids fashion department. My role involves being responsible for one or several sections of the store as instructed by my manager and keeping a basic image of the area (hanging and displaying). I ensure the shop floor is replenished throughout my shift and also ensure good housekeeping is maintained throughout the department at all times. Part of my job also involves acknowledging customers and providing them with high quality service face to face. I am… Show more This is a part time job working in the Kids fashion department. My role involves being responsible for one or several sections of the store as instructed by my manager and keeping a basic image of the area (hanging and displaying). I ensure the shop floor is replenished throughout my shift and also ensure good housekeeping is maintained throughout the department at all times. Part of my job also involves acknowledging customers and providing them with high quality service face to face. I am always available for Cashiers should they require my help. I ensure I have effective communication with the management team at all times and comply with the company Health & Safety Policy at all times. Show less

• I relocated to Purley to become a full-time carer to my father who had undergone a major heart surgery. Apart from taking care of him, this also involved me running his home and taking care of his finances as well as working alongside his medical care team• This experience as a carer has taught me how to keep calm and positive especially when I was dealing with difficult situations as this major surgery had psychologically traumatized my Father. I also managed to run his home… Show more • I relocated to Purley to become a full-time carer to my father who had undergone a major heart surgery. Apart from taking care of him, this also involved me running his home and taking care of his finances as well as working alongside his medical care team• This experience as a carer has taught me how to keep calm and positive especially when I was dealing with difficult situations as this major surgery had psychologically traumatized my Father. I also managed to run his home efficiently by planning. Due to my strong communication skills with his medical team whether it was face to face, by telephone or through email, we were all able to work together in harmony to ensure that my father recovered well Show less

This was a short term voluntary job which was challenging role and an eye opener of assessing high end goods, researching and pricing them. It was a busy environment and with many other volunteers I trained to use the till. Working in a demanding environment, it was difficult to deal with unusual customers with different needs, but having had excellent customer facing skills, I was able manage situations well. • Communicated and served customers• Organised presentation of the shop

This was a short term voluntary job which was interesting because this was my first charity shop I was involved in and it was new shop that had opened. It was interesting for me because no item is the same in a charity shop and the sorting process of the clothes and items was interesting it because of the screening process it went through and deciding the prices of the items. • Tagged, sorted and steamed clothing• Organised Items, planned stocks

Taking the lead on design and delivery of customer services, with particular focus on planning and supporting the ‘membership journey’. This included promoting club membership, sign up and member welcome/induction, initial health assessment (health &fitness tests, lifestyle analysis, postural analysis, glucose and cholesterol tests, etc.), referral to specialist services as needed (physiotherapist, nutritionist, etc.), providing fitness regime advice and designing training programmes… Show more Taking the lead on design and delivery of customer services, with particular focus on planning and supporting the ‘membership journey’. This included promoting club membership, sign up and member welcome/induction, initial health assessment (health &fitness tests, lifestyle analysis, postural analysis, glucose and cholesterol tests, etc.), referral to specialist services as needed (physiotherapist, nutritionist, etc.), providing fitness regime advice and designing training programmes, providing on going member support.• Supervising personal training sessions for 8-10 members.• Supervising Kids Gym (2-3 times per week) Show less

This was a self-employed role that allowed me to me manage my own time, meet targets and generate clients. I organised Open Days, produced leaflets and other advertising materials in targeted areas.• Providing fitness regime advice, including designing fitness programmes for individual members.• Supervising personal training sessions for 15-20 members.• Hosting weekly circuit classes.• Hosting weekly Nutrition club: advising on nutrition and weight control issues plus providing… Show more This was a self-employed role that allowed me to me manage my own time, meet targets and generate clients. I organised Open Days, produced leaflets and other advertising materials in targeted areas.• Providing fitness regime advice, including designing fitness programmes for individual members.• Supervising personal training sessions for 15-20 members.• Hosting weekly circuit classes.• Hosting weekly Nutrition club: advising on nutrition and weight control issues plus providing fitness testing. Show less

• Designing fitness programmes for individual clients, and supervising personal training sessions• Providing general fitness counselling, including assessments and tests, plus nutrition and weight control advice.

Part time work as a retail assistant and customer service whilst in full time education.