Anuja Palani Email & Phone Number

8+ Years of experience as a Business Analyst in managing the project in the areas of Requirement gathering & Documentation, Functional & System Testing, Training business team, UAT & Go Live support, defect management, development clarifications handling and overall Project lifecycle management.o Worked as a project manager in the development and implementation of End to End solution of Shipping Workflow application which covers NVOCC, FFD and Finance domain.o Improved process automation end-user knowledge, producing documentation on protocols, system modifications and programming flows.o Identified process bottlenecks, implementing policy and procedure updates to improve efficiency.o SQL Querying in DB for testing and analysiso Hands on experience in system analysis, design and release activities.o Hands on experience in project management, release management, change management and client communications through phone/emails.o Managing defects and issues through Service now.o Also, part of UAT support and end user training for the UAT and GO live.o Proficient user of Microsoft Office tools including use of Microsoft Project Management tools (VISIO)o Completed workshop conducted by Organization in Salesforce for Admin role.Technical Skillso Operating System : Win XP, Win 2003 Server, Win7, Win 2008 Server, Win 8, Win 2012 Servero Browsers : MS Internet Explorer, Mozilla Firefox, Chromeo Defect Tracking Tools : SAP Solution Manager (SOLMAN), MANTIS, Service nowo Documentation Tools : MS­Office, VISIO, Pencilo Testing Technique : Manual Testingo Query : MS SQL, Heidio Platforms worked : Salesforce, SAP, PHP, dotnet oracle