Responsibilities: • Conduct business analysis workshops with stakeholders to gather and understand business requirements, serve as the intermediary between the Customer Services team, Project teams and external vendors. • Engage in scrum events, assist with planning, requirements comprehension and delivery improvements, participate in backlog grooming.• Identify opportunities for continuous improvement for existing systems, processes and content in conjunction with the business… Show more Responsibilities: • Conduct business analysis workshops with stakeholders to gather and understand business requirements, serve as the intermediary between the Customer Services team, Project teams and external vendors. • Engage in scrum events, assist with planning, requirements comprehension and delivery improvements, participate in backlog grooming.• Identify opportunities for continuous improvement for existing systems, processes and content in conjunction with the business stakeholders. • Write User Stories, Plan, implement and execute User Acceptance Testing, ensuring compliance with technical specifications and business requirements.• Work with end users, business analysts and development teams to validate system testing and conformity with functional requirements• Provide Technical Support - investigate level 2 support queries from the Customer Support team (including root cause analysis).• Document SOPs and Knowledge Base articles Show less

• Analyst/Key business user for system enhancements - and acceptance testing of Recall• Consolidate system improvement requirements/end user feedback • Recall SME for key initiatives within GS1• L2 Customer Support for GS1 Recall and Recall Health online platforms• Recall service administration in D365 including invoicing• Reporting

Responsibilities - Student enrollments into Student Management System and CRM within an RTO environment.- Logistics, venue set up, weekly class reminders and Trainer reminders, attendance recording- Customer service support - Publish selected course events on the public web site

- First point of contact for all the training related enquiries- LMS Administration - Course Scheduling- Coordination of all training logistics - Reporting- Invoicing & collections support - Delivery of Education Products to customers

- Web Administrator supporting ongoing web site revamp initiative- Provide timely updates to the IOFC Australian web site www.iofc.org.au (Drupal CMS)- Liaison with content creation teams, to refine content to suit web brand/guidelines- Analyse content upload requirements, content verification and upload- Test prior to publishing content to live web site, and issue resolution

Responsible for developing customer facing documentation, including Functional Requirements Specifications and User Manuals

Responsible for Testing Workflow Imaging solution for Overseas Chinese Banking Corporation, Singapore (FileNet BP8 implementation), supporting the roll out of the solution at the bank.Also solely responsible for Technical Writing (User Manual and Administration Manuals, and updates to Functional Specification), as well as leading “Train the Trainer” and “End-User” training sessions

As a Software Engineer, I was responsible for:- Software Design and Development for the key projects (Proact NES/ WLAN, GSEM Monitoring and E3NMS for PCCW Hong Kong)- Unit testing, Functional testing and System Testing - Technical Writing - Onsite support at Fujitsu Japan

Responsible for:- Development and Testing support (Visual Basic application)- Maintenance of the Hotel and Travel Reservation (B2B) system, designed for travel agents.- Developed sections of the User Manual for WebLink Basic