• Total IT experience – 15+ Years• Managing Team Size of 30+ team members including Managers and Technical Architects (EUC including Asset Management, Data Centre, Networks & IT Security) at PAN India.• Deploying solution designs after developing & approving prototypes; performing all activities related to set-up IT infrastructure such as research, verification, analysis, planning, designing & implementing procedures• Strong experience in managing the Cloud and On-premises.• Ensuring all IT transactions and process must be in line with ISO 20K Standards.• Review performance with the internal and external customer periodically during on-going phase.• Ensure SIPs aligned to the CVI Plan are executed as per agreed timelines to enhance the C-SAT.• Served as a critical member of the technology strategy team that defined business process, application, and technology requirements, driving alignment between business and technology groups.• Directed budgeting, procurement, talent management, and strategic planning with teams• Following best practices; ensuring network availability and maintenance of disaster recovery stance; supervising remote deployment of various applications, network optimization, roll-out procedures, ISO & ITIL framework enhancements• Implementation of new technologies and processes to improve end user experience and better manageability.• Implementation of new technologies and processes to improve security posture of company.• Maintained & ensured highest levels of process Integrity & compliance via pro-active knowledge sharing with team, coaching for opportunities and following up with necessary corrective actions.• Managing multiple branches including Global and Local • Designed and implemented other automation solutions resulting in IT cost reduction and enhanced operational efficiency

• Steering the successful roll-out of IT Infrastructure projects including defining scope, setting timelines, analyzing requirements, prioritizing tasks, and identifying dependencies• Deploying solution designs after developing & approving prototypes; performing all activities related to set-up IT infrastructure such as research, verification, analysis, planning, designing & implementing procedures• Conducting systems analysis on Active Directory, Exchange, and SharePoint Systems in a virtual environment along with warranty work, troubleshooting, and emergency repairs which minimize end-user impact and downtime• Following best practices; ensuring network availability and maintenance of disaster recovery stance; supervising remote deployment of various applications, network optimization, roll-out procedures, ISO & ITIL framework enhancements• Participate in client interactions via conference calls, mails, meetings, etc and ensure effective representation of team by actively engaging Client attention on areas where team need support / guidance.• Drive the Team of 17 members (Service Desk, DSS, Server Admin, Network Admin and motoring team) consistently towards achieving various customer metrics with continuous effort to surpass previous achievements and managing 1200 users & 4000 IT assets at client location.• Identification of Headcount Requirement as per Process Requirement.• SLA (Service Level Agreement) awareness and adherence.• Maintained & ensured highest levels of process Integrity & compliance via pro-active knowledge sharing with team, coaching for opportunities and following up with necessary corrective actions.• Daily performance monitoring and maintenance of various reports.• Smooth adaptation of new hires in the process by imparting various on floor refreshers• Initiated the process of identifying the issues and worked on various service improvement plans

• Steering the successful roll-out of IT Infrastructure projects including defining scope, setting timelines, analyzing requirements, prioritizing tasks, and identifying dependencies• Participate in client interactions via conference calls, mails, meetings, etc and ensure effective representation of team by actively engaging Client attention on areas where team need support / guidance.• Drive the team of 100 members (Service Desk, GAM, RDS, SCCM and motoring team) consistently towards achieving various customer metrics with continuous effort to surpass previous achievements for multiple customers.• Identification of Headcount Requirement as per Process Requirement.• Maintained & ensured highest levels of process Integrity & compliance via pro-active knowledge sharing with team, coaching for opportunities and following up with necessary corrective actions.• Daily performance monitoring and maintenance of various reports.• Smooth adaptation of new hires in the process by imparting various on floor refreshers• Initiated the process of identifying the issues and worked on various service improvement plans• Provided ultimate ownership and responsibility for end-to-end Management activities for all Severity incidents supporting• Worked directly with Incident Lifecycle Coordinators to provide initial incident response• Completed End to End EUC transition for multiple projects.• Prepare other subsidiary plans like quality plan, communication plan, risk management plan, change control plan, disaster recovery plan• Responsible to move project into steady state operations after successful KT, parallel run and warranty phase.• Effectively translated the business needs and constraints into the project charter and obtained the sign off.• Responsible for resource mobilizing and training as per project requirement• Successfully coordinated and managed the smooth knowledge transfer between onsite and offshore resources at various onsite locations.