I am a Mortgage Advisor and credit analyst, recognized for my strong work ethic, creative and critical problem-solving skills and data-driven, analytical mindset. One of my key strengths is establishing context for financial information, explaining complex products clearly and concisely to inform and enable strategic planning, and I combine robust performance management with a hands-on leadership style to manage and motivate high-performing teams. In my most recent role as Credit Officer (Retail Banking) with Bank of Baroda, I recently led an improvement program to raise branch profits and customer satisfaction, raising Kurukshetra branch ranking from 28th to 5th in the region. I was awarded a Customer Centricity badge by the Assistant General Manager with the accompanying comment: ‘Excellent Customer Service. Retail Business Increased by 100%’.A collaborative team player with a passion for continuous improvement, I lead by example to motivate and inspire personnel to work to the best of their abilities and maintain that dedication and professionalism throughout a project or task. I combine meticulous attention to detail with an appreciation of the ‘bigger picture’, and can readily appraise and interpret regulatory requirements and adapt to change swiftly. Specialties:Credit, Mortgage & Financial Advice/Customer Service/Stakeholder Liaison/Team Leadership/Training/Mentoring/Problem-Solving/Credit Control/Debt Recovery/Financial Reporting/Process Improvement/ Financial Planner