I lead the operations of the newly formed Global Legal Order Processing Center of Excellence (GLOP CoE). The GLOP CoE is a team within the General Counsel’s Organization (GCO) of American Express which processes all third-party legal orders served to American Express in select markets including the United States, Canada and the United Kingdom. The US Subpoena Response Unit (SRU) is a part of the GLOP CoE. Additionally, my team supports the data privacy requests under the California Consumer… Show more I lead the operations of the newly formed Global Legal Order Processing Center of Excellence (GLOP CoE). The GLOP CoE is a team within the General Counsel’s Organization (GCO) of American Express which processes all third-party legal orders served to American Express in select markets including the United States, Canada and the United Kingdom. The US Subpoena Response Unit (SRU) is a part of the GLOP CoE. Additionally, my team supports the data privacy requests under the California Consumer Privacy Act (CCPA). I also lead the Program Management Office (PMO) for the Global Litigation and Investigations team within the GCO. Show less

I led the Subpoena Response Unit (SRU), a legal operations department, and was responsible for processing of all third-party legal orders served to American Express in the US market. • Led a team of 78 FTEs based across US and India and managed a portfolio of $3 Million. • Responsible for processing 20,000+ cases annually.• Established the India hub of 45+ colleagues from scratch to augment the US operations.• Executed technology and capability development projects to ensure… Show more I led the Subpoena Response Unit (SRU), a legal operations department, and was responsible for processing of all third-party legal orders served to American Express in the US market. • Led a team of 78 FTEs based across US and India and managed a portfolio of $3 Million. • Responsible for processing 20,000+ cases annually.• Established the India hub of 45+ colleagues from scratch to augment the US operations.• Executed technology and capability development projects to ensure optimal performance.• Built and executed the strategic vision for the expansion of the SRU• Improved all KPIs - Productivity: 68% increase in Overall Output (from 16,816 cases to 28,175 cases annually) - Case Time Resolution (CTR): 74% Reduction in CTR (87 days to 23 days) Show less

Client: American Express / Principal Employer: Infosys TechnologiesI led several strategic projects to strengthen internal processes and measure performance of the team to prevent regulatory breaches. I also supported internal/external regulatory audits to help Amex remain compliant in a changing regulatory regime. Selected Achievements• Established a Program Management Office (PMO) to manage regulatory projects.• Led the compliance effort for GCA to comply with the new… Show more Client: American Express / Principal Employer: Infosys TechnologiesI led several strategic projects to strengthen internal processes and measure performance of the team to prevent regulatory breaches. I also supported internal/external regulatory audits to help Amex remain compliant in a changing regulatory regime. Selected Achievements• Established a Program Management Office (PMO) to manage regulatory projects.• Led the compliance effort for GCA to comply with the new regulator, Financial Conduct Authority (FCA), in the UK.• Developed MIS dashboard for 15 international markets to monitor the health of compliance. Show less

Client: American Express / Principal Employer: Infosys TechnologiesI led a $5M+ portfolio for implementing technology solutions for federal regulatory reporting to meet the compliance needs of the American Express Bank, FSB. Also, as part of the Business PMO, I managed the Data Migration and Validation work streams for implementing a new core banking platform for the flagship product (Personal Savings). Selected Achievements:• Developed and executed IT strategy for data… Show more Client: American Express / Principal Employer: Infosys TechnologiesI led a $5M+ portfolio for implementing technology solutions for federal regulatory reporting to meet the compliance needs of the American Express Bank, FSB. Also, as part of the Business PMO, I managed the Data Migration and Validation work streams for implementing a new core banking platform for the flagship product (Personal Savings). Selected Achievements:• Developed and executed IT strategy for data migration of 400,000 customers. • Completed Process Risk Self-Assessment for a primary lending product of the bank. • Implemented projects to comply with the Community Reinvestment Act (CRA). Show less

Client: American Express / Principal Employer: Tata Consultancy ServicesI led technology projects in the domain of Risk and Compliance for the General Counsel's Organization (GCO)and Compliance & Ethics (C&E) organization of American Express. I implemented technology solutions for Anti Money Laundering (AML), Sanctions Screening, Customer Identification Program (CIP), Know Your Customer (KYC) and Foreign Corrupt Practices Act (FCPA).

Client: American Express / Principal Employer: Tata Consultancy ServicesI led several key initiatives including the development of the IT strategy and roadmap for the General Counsel’s Organization (GCO) and Compliance & Ethics (C&E) organization. Some key projects:• Enterprise Governance, Risk and Compliance – researched, selected, and implemented the Archer RSA platform; customized the many modules of this suite of products and rolled out to the compliance… Show more Client: American Express / Principal Employer: Tata Consultancy ServicesI led several key initiatives including the development of the IT strategy and roadmap for the General Counsel’s Organization (GCO) and Compliance & Ethics (C&E) organization. Some key projects:• Enterprise Governance, Risk and Compliance – researched, selected, and implemented the Archer RSA platform; customized the many modules of this suite of products and rolled out to the compliance organization.• Enterprise Content Management – researched, selected, and implemented EMC Documentum as the enterprise tool for information lifecycle management; Rolled out the tool to over 4000 global users.• Metadata Removal – selected and implemented Workshare Professional tool. Show less

As part of the development team implementing a global MIS solution, my responsibilities included: • Extracted customer transaction data from multiple sources using the ETL tool Informatica.• Lead interviews with the Business partners to analyze and capture the project requirements. • Drive the project through all phases of SDLC obtaining the requisite stakeholder sign offs.• Participate in System Integration testing and user acceptance testing (UAT)• Coordinate the… Show more As part of the development team implementing a global MIS solution, my responsibilities included: • Extracted customer transaction data from multiple sources using the ETL tool Informatica.• Lead interviews with the Business partners to analyze and capture the project requirements. • Drive the project through all phases of SDLC obtaining the requisite stakeholder sign offs.• Participate in System Integration testing and user acceptance testing (UAT)• Coordinate the development and testing effort of the team spread across India and USA.• Partner with subject matter experts to create knowledge repository for the new reporting platform consequently reducing training time for new project members. Show less