 Quality Project management for Asia Pacific region. Primary Quality contact for Business Units on their quality issues and performance of their Quality support processes.  Prioritize and maintain a real time listing with updated status of customer quality issues within the District for focus, territory, global and vertical accounts.  Visit customers throughout the year and provide trip reports on actions or VOC.  Follow up with customers or sales engineers on all issues to verify closure. Follow up on “unresolved” Quality complaints from the customer experience survey Manages the coordination of corrective action plans on product issues to satisfy customers.  Coordinates quality issues that span multiple business units and multiple districts. Training /Instructs Field Sales & distributors in Quality related procedures and tools. Assists field sales in the resolution of commercial issues resulting from product anomalies.  Escalates problems with products or customer service processes to the Quality organization and respective business units. Helps to drive toward solution by making sure sufficient information has been provided to RA, the right people are involved within the Quality organization and business units, and appropriate urgency exists.  Responsible for communication to district sales on top issues, status updates, and resolution of issues.

 Primary Quality contact for Business Units on their quality issues and performance of their Quality support processes.  Prioritize and maintain a real time listing with updated status of customer quality issues within the District for focus, territory, global and vertical accounts.  Visit customers throughout the year and provide trip reports on actions or VOC.  Follow up with customers or sales engineers on all issues to verify closure. Follow up on “unresolved” Quality complaints from the customer experience survey Manages the coordination of corrective action plans on product issues to satisfy customers.  Coordinates quality issues that span multiple business units and multiple districts. Training /Instructs Field Sales & distributors in Quality related procedures and tools. Assists field sales in the resolution of commercial issues resulting from product anomalies.  Escalates problems with products or customer service processes to the Quality organization and respective business units. Helps to drive toward solution by making sure sufficient information has been provided to RA, the right people are involved within the Quality organization and business units, and appropriate urgency exists.  Responsible for communication to district sales on top issues, status updates, and resolution of issues.

Coordinating between the Samsung SDI overseas plants that are Malaysia, China, Korea and Customers for Quality, improvements and V.O.C.Quality meetings with customers and providing the Corrective action and preventive actions (CAPA). New product development / ApprovalCustomer satisfactions meet, both at SDI Plants and customer to address / discuss the customer VOC.Benchmarking for self product with other competitorsCustomer survey for Quality / Sales / Service.Strategic plan for all Customers. Coordinates with relevant organization departments to address the product quality issues.Arrange training program at customer end to up-grade the Technical skill / Productivity.RMA (Return Material Acknowledgement) activity for Line / Field failures."WIN - WIN Project" with Customer.Achievements:Reduce the Q Cost by 30%.Involve in increasing the market share from 5 % to 20 % (Team work with sales & Plant)Overseas trip -

To ensure the quality of products & Customer requirement.Complete coordination with M/s Samsung for Quality records Co-ordination with production and dispatch departmentsDocumentation and Rejection analysisComplete co-ordination with other departments for quality related issues.Warranty analysis and reliability testsGraph presentation and display for line trend, Customer line and filed rejection.Customer visitInternal process audit and Quality System (ISO 9001-2000).Process and Product Quality control in each area like shadow mask, B.M.S.C. (Black matrix screen coating), flow coating, I.M.S., F.S., Gun sealing, Exhaust, Aging, 1st Inspection, Finishing line, ITC. &OQC.Working on Six Sigma - Green belt project, good understanding of 7 QC tools for basic way of thought, Cause and effect diagram, Pareto chart, Histogram, Control Chart.

Supervised the commissioning of ITC machines. Involved in the back end CPT process. Conducted training programs to operatorsTo ensure the production of right Quality products in the right quantity at right time. To improve productivity in order to achieve continuously increasing production targetLine rejection analysis for process. Resolving technical issues and meeting customer's specific requirements. Complete co-ordination with Dispatch department. Co-ordination with other department to solve quality related problems. Stopping material wastage. Achievements: Responsible for bringing down ITC rejection from 20% to 10%. Floor efficiency increased by 40%TRAININGSTwo months training in HCL NOIDA involved in assembling and testing process of Computer. In-house training programs on TQM, 5S & HR Management.Six Sigma methodology.Achievement Motivation Training.Art of public speaking: Communication Skill.Certified Internal Auditor. ERP Super user Training for QM Module.MOST ( Maynard Operational Sequence Technique ) Training Program ,For Productivity Improvement.Three days Sampling Plan program by STQC ( CETE , Noida )One Week training program at Samsung SDI (Malaysia) for Basics of CRT.