Anuj Manandhar Email & Phone Number

Colorado Springs, Co, Us

-Field Engineer supporting Cisco-based network management and Long Haul Communication circuit operations on the Ground-based Missile Defense (GMD DSC) Development & Sustainment Contract program (a Missile Defense Agency contract) on-site at Schriever AFB, Colorado. - Conduct real-time operations, 24 hours/day, 7 days/week under general supervision. - startup, perform configuration checks and real-time network monitoring using Unix-based HP Openview software and DISA INMS to monitor the… Show more -Field Engineer supporting Cisco-based network management and Long Haul Communication circuit operations on the Ground-based Missile Defense (GMD DSC) Development & Sustainment Contract program (a Missile Defense Agency contract) on-site at Schriever AFB, Colorado. - Conduct real-time operations, 24 hours/day, 7 days/week under general supervision. - startup, perform configuration checks and real-time network monitoring using Unix-based HP Openview software and DISA INMS to monitor the health and status of communication system elements in multiple communication environments. -Recognize anomalous system behaviors, conduct initial troubleshooting, generate trouble reports using Remedy IT Service Management Software, provide solutions to a variety of technical problems of increasing scope and complexity as assigned and provide accurate descriptions of observations to assist follow-on troubleshooting.- Perform continuous observation of local area classified/unclassified networks and real-time notification of status changes to Operations Centers, Managers and maintenance personnel per Program Procedures. - Perform recovery operations to restore the network system/elements and communications connectivity following anomalies. When directed, support GMD readiness functions, such as port/switch/router reconfiguration in support of system configuration changes, operate intelligent protection switches (IPSs) and conduct periodic Information Assurance audits. Show less

United States

• Supported computer system operations of the Ground-based Missile Defense (GMD DSC) Development & Sustainment Contract program (a Missile Defense Agency (MDA) contract) on-site at Schriever AFB, Colorado. • Conduct real-time operations, 24 hours/day, 7 days/week with limited supervision. Startup, configure, and perform real time monitoring of Unix based GFC/C operational software and health and status of missile defense assets.• Recognize anomalous system behaviors and provide accurate… Show more • Supported computer system operations of the Ground-based Missile Defense (GMD DSC) Development & Sustainment Contract program (a Missile Defense Agency (MDA) contract) on-site at Schriever AFB, Colorado. • Conduct real-time operations, 24 hours/day, 7 days/week with limited supervision. Startup, configure, and perform real time monitoring of Unix based GFC/C operational software and health and status of missile defense assets.• Recognize anomalous system behaviors and provide accurate descriptions of observations to assist support personnel in troubleshooting. Checklist-based recovery operations to restore the systems following anomalies. • Support GMD readiness functions, executing checklists supporting system reconfiguration and authentication code change. Monitor warfighter workstation health and status and provide support to warfighters requesting assistance with workstations or passwords. Maintain detailed journals (log books) of operational shift activities• Provide review and suggestions for operational improvement and training to CSO trainee and Operators monthly • taken Initiative and Completed NSM/LSM Qualification training Show less

United States

• Implemented vital migration of Windows 7 System to Windows 10 by DOD to convert 3000+ Workstations and Laptops to a Compliant Operating System. Completed the project within a set timeframe working with older non-compliant hardware, on user profiles, and data migration issues on Unclassified and Classified networks. • Successfully travelled to regional offices at the Pentagon and Mexico City to convert remotes sites of NORTHCOM to Windows 10 OS in an allocated time and finishing before… Show more • Implemented vital migration of Windows 7 System to Windows 10 by DOD to convert 3000+ Workstations and Laptops to a Compliant Operating System. Completed the project within a set timeframe working with older non-compliant hardware, on user profiles, and data migration issues on Unclassified and Classified networks. • Successfully travelled to regional offices at the Pentagon and Mexico City to convert remotes sites of NORTHCOM to Windows 10 OS in an allocated time and finishing before deadlines.• Tech refreshed machines, reimaged PC in place, took care of PC after SCCM push, initiated installs using different median, copied profile and login assist, and determined solutions for network connectivity and network port security issues to configure machines ready for user operations. Show less

Colorado Springs, Colorado Area

• Monthly System Checks Performed for Alternate Command site’s hardware and software components for Mission Ready Status• Troubleshot Missions Systems, VTC, Phones and Windows based Systems including issues in Communications/IT equipment from start to completion and provided regular feedback to the customer and Updated Management for process improvements• Consistently Supported onsite of relocation and provided continuity of Operations for NORAD/NORTHCOM Personnel on their equipment… Show more • Monthly System Checks Performed for Alternate Command site’s hardware and software components for Mission Ready Status• Troubleshot Missions Systems, VTC, Phones and Windows based Systems including issues in Communications/IT equipment from start to completion and provided regular feedback to the customer and Updated Management for process improvements• Consistently Supported onsite of relocation and provided continuity of Operations for NORAD/NORTHCOM Personnel on their equipment, network connectivity and login issues on a consistent basis Show less

Colorado Springs, Colorado Area

Network Control Center - Windows Help desk Support Senior Analyst• Adapted to a dynamic customer support environment of changing priorities maintaining consistent, expected support level agreements for troubleshooting various IT issues• Performed Second Tier Support for DOD Support Helpdesk to answer complex IT questions and also provided training and Solutions to Tier 1 issues to colleagues as required

169Th Fires Brigade, Buckley Afb, Aurora Co

● Provide GIS and topographical Support to Brigade staff● Generate Geospatial products to Intelligence section and supervise imagery collection and processing within the section● Responsible for 3 section soldiers while maintaining accountability and maintenance of all TOPO teamassigned equipment worth a quarter million dollars including HMMWV mounted shelter and 10 KW generator

Colorado Springs, Colorado Area

● Answer 40 or more calls each day supporting major Health Insurance Company employees/contractors● Password resets for Windows, mainframe, web based applications, Unix systems● Hardware and software break fix as well as support standard and in house applications● Support clients connecting to the network using VPN, VDA and Citrix connections● Documenting calls, categorizing each call on a call tracking database and updating the knowledge base● Keeping up with technology… Show more ● Answer 40 or more calls each day supporting major Health Insurance Company employees/contractors● Password resets for Windows, mainframe, web based applications, Unix systems● Hardware and software break fix as well as support standard and in house applications● Support clients connecting to the network using VPN, VDA and Citrix connections● Documenting calls, categorizing each call on a call tracking database and updating the knowledge base● Keeping up with technology, system upgrades and HIPPA compliance security systems Show less

Delivered technical expertise which resulted in the CIT team completing over 500 requests for imagery and producing over 70,000 imagery products Traveled as a part of the CIT mobile training team to Bagram, Afghanistan to serve as the lead ArcGIS Instructor to the RC-E CJ9 (Joint Command East Region)Skillfully tailored a half day training program to meet the Fleet Anti-Terrorism Support Team's needs. Successfully trained the Intel analyst in the basic operations of the FalconView… Show more Delivered technical expertise which resulted in the CIT team completing over 500 requests for imagery and producing over 70,000 imagery products Traveled as a part of the CIT mobile training team to Bagram, Afghanistan to serve as the lead ArcGIS Instructor to the RC-E CJ9 (Joint Command East Region)Skillfully tailored a half day training program to meet the Fleet Anti-Terrorism Support Team's needs. Successfully trained the Intel analyst in the basic operations of the FalconView applicationWorked diligently to put together a brief for the director of Space Forces outlining the capabilities and accomplishments of the CIT team's Geospatial section. Received complimentary remarks for professionalism in compiling and presenting the briefManaged multiple facility issues, coordinating between local contractors and the local base to ensure successful resolution of issues Show less

Remotely provided support for more than 6000 account administration requests. Fulfilled requirements for the United Health Network Contract by setting up and managing account access for premier teaching hospital professionals in CanadaProactively initiated customer support and promptly troubleshot client issues exceeding customer expectationsActed as liaison to communicate between the Server Support Team and clients on escalated backup restore requests and related issues Routinely… Show more Remotely provided support for more than 6000 account administration requests. Fulfilled requirements for the United Health Network Contract by setting up and managing account access for premier teaching hospital professionals in CanadaProactively initiated customer support and promptly troubleshot client issues exceeding customer expectationsActed as liaison to communicate between the Server Support Team and clients on escalated backup restore requests and related issues Routinely implemented changes for re-routing service request processes to increase effective handling of client requests Show less

Provided 20 + calls daily on global helpdesk support for Microsoft Corporation by resolving connectivity issues within secured wireless and Local Area Networks Won quarterly award among 40 analysts for excellent customer satisfaction and timely resolution of problem metricsConsistently received 95% positive surveys from customers for being helpful and proactive in solving their issues in a timely mannerCompleted quality assurance projects for new analysts to help them learn… Show more Provided 20 + calls daily on global helpdesk support for Microsoft Corporation by resolving connectivity issues within secured wireless and Local Area Networks Won quarterly award among 40 analysts for excellent customer satisfaction and timely resolution of problem metricsConsistently received 95% positive surveys from customers for being helpful and proactive in solving their issues in a timely mannerCompleted quality assurance projects for new analysts to help them learn efficiency and quality in serving customer needs Show less

Post Graduate Certificate, Geographic Information System

B.S, Business; Management Information Systems Concentration