• Addressed customer inquiries and resolved issues promptly by providing tailored responses across social media platforms.• Monitored brand mentions and customer feedback across various digital channels to assess public perception.• Contributed to safeguarding and enhancing the brand’s online reputation and image.• Collaborated with cross-functional teams to identify and mitigate potential reputation risks, while enhancing customer satisfaction.• Assisted in the development of content strategies aimed at reinforcing the brand’s credibility and fostering customer trust.

• Conducted outbound calls to prospective clients actively seeking residential properties.• Effectively communicated the unique selling points and features of our real estate projects.• Coordinated and scheduled site visits to provide clients with an in-depth understanding of the properties.• Cultivated strong relationships with potential buyers to increase engagement and interest.• Contributed to driving sales by ensuring clients were well-prepared to make purchasing decisions at project launches.