Anuj Sondhi Email & Phone Number

New Delhi, DL, IN

New Delhi, Delhi, India

New Delhi, Delhi, India

New Delhi, Delhi, India

• Managed Recovery Program Act as a single point of contact for 4 assigned Managed Recovery Program customers Identify, project manage and coordinate Total IT Global Service Owner Groups to ensure they are delivering.
• Provide overall coordination and data gathering for customer’s production environment to document and maintain their application and hardware requirements and dependencies.
• Successful service delivery – manage service delivery SLA achievement and high level of customer satisfaction.
• Building, maintaining and analyzing service reports to address any possible delays before it occurs.
• Monitor, Measure & Manage the performance of Delivery team & Service Desk against client expectations / commitments.
• Incident management, Problem Management, Change Management, Escalation management and Asset management (Stock replenishment) for hardware maintenance contracts.

New Delhi Area, India

· Provide integrated management and coordination of Incident Management, Problem Management, Change Management, and Availability Management processes.· Optimize the availability of IT infrastructure, systems, and services to meet the commitments IBM has made to its clients in a cost-effective manner.· Deliver an Enhanced Recovery Model for resolution of.

Bengaluru, Karnataka, India

Do Incident Management· Overall responsible for the delivery of all ITOC Command Center Services.· Responsible for allocation of resources to provided delivery of ITOC Command Center Services, to include IT support resources as well.· Deliver IT Infrastructure Library (ITIL) operational processes to fulfill the IT Service Management framework used to make.

Gurgaon

· Monitor, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques.· Monitor and take action on TKS, personnel and payroll issues.· Conduct performance appraisals annually.· Review Convergys compliance documents as required.· Responsible for staffing and hiring.· Maintain current employee records on.

Gurgaon, India

Responsible for handling shifts for login\ logout, breaks etc.Responsible for achieving client targets for Service levels, customer handling time and in completingagent’s login time.Arranging meetings, coaching\ feedback's and interviews for agents.SPOC for Six Sigma White Belt training for all agents on floor.SPOC for Knowlagent Courses for assigning.

Gurgaon, India

Worked as „Solution Engineer‟ in „Quatrro Bussiness Support Services‟ Pvt Ltd. with the Viacom.

Worked as ‘Solution Engineer’ in ‘Quatrro Business Support Services’ Pvt Ltd. with the Viacom.