- Built cloud infrastructure (AWS) using terraform and ansible and execute their monthly AMI patching.- Administration, setup, deployment and configuration of RHEL and CentOS operating systems.- Created CI/CD (Jenkin’s) pipeline to automate redshift access, I AM Roles, Schema Creations and etc.- Rotating service-Accounts passwords and keeping up-to-date in Hashicorp-vault.- Administration, setup, deployment, and configuration of RHEL and CentOS operating systems.- Domino… Show more - Built cloud infrastructure (AWS) using terraform and ansible and execute their monthly AMI patching.- Administration, setup, deployment and configuration of RHEL and CentOS operating systems.- Created CI/CD (Jenkin’s) pipeline to automate redshift access, I AM Roles, Schema Creations and etc.- Rotating service-Accounts passwords and keeping up-to-date in Hashicorp-vault.- Administration, setup, deployment, and configuration of RHEL and CentOS operating systems.- Domino Data Lab primary support; working closely with stakeholders and vendors to keep the environment up and running. Show less

- Developed documentation in Service Now for common practices and SOPs for service desk support staff and users as self-service pages.- Ensured correct usage and maintenance of various Configuration items in CMDB. - Single-handedly increased the number of 5-star customer ratings by 30% over the previous year.- Assisted in process refinement to improve customer service and support.- Created trend analysis, tracking reports, and operational dashboards in Service Now.- Incident… Show more - Developed documentation in Service Now for common practices and SOPs for service desk support staff and users as self-service pages.- Ensured correct usage and maintenance of various Configuration items in CMDB. - Single-handedly increased the number of 5-star customer ratings by 30% over the previous year.- Assisted in process refinement to improve customer service and support.- Created trend analysis, tracking reports, and operational dashboards in Service Now.- Incident triaging for an application landscape expanding over 400+ applications (Data movement, Reporting and Visualisation, and Data Warehousing).- Mentored other service desk analysts; developed training materials and procedures for them. - Conducted diagnostics to investigate and resolve various data-related issues and customer problems.- Monitor AWS cloud activities, Batches (Application) and various alerts and carry out necessary operations.- Provided KT to the whole team on the functioning of the various tools and operations. Created confluence pages and SNOW KB articles to ensure efficient delivery of the knowledge.- Worked closely with clients and stakeholders; Provided day-to-day update and maintain their SLA’s.- Resolved various tickets;Analyse their root cause and reduce the ticket counts Show less

- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types, producing daily reports.- Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.- Performed day-to-day LAN and WAN administration, maintenance and support.