Anul Kapoor Email & Phone Number

New Delhi Area, India

• Spearhead multi-dimensional aspects of assigned client portfolio of regional accounts across 13 countries in Asia Pacific Region, steer business worth USD 30 million while maintaining 98% client retention goal• Direct contract negotiation, and business planning & reviews while ensuring adherence to business objectives• Build positive rapport with the Account Management team globally throughout the customer lifecycle• Nurture positive client relations, pilot smooth onboarding of new clients with detailed SOW and set up transparent client expectations• Helm incremental business growth through new market or business expansion and upselling & cross selling of products & services• Maneuver P&L management by optimizing client travel program, improvising payment terms & workforce management.• Lead the implementation of new tools and oversee account receivables to keep within 30 days• Enable simplification, standardization and automation of operating systems/tools/processes• Liaise with stakeholders across functions and developing strong collaborative cross-function relationships to ensure seamless coordination and execution of business plans. Handle the process re-engineering to optimize business results• Serve as a mentor to train and manage teams for ensuring paramount quality service and customer satisfaction• Navigate in a dynamic ambience with high sense of responsibility and strong attention to detail • Resolve complex issues through problem-solving methodology and root cause analysis • Coordinate & ensure efficient / on-time delivery of project milestones and following proper escalation paths

Gurgaon, India

• Fostered positive & potent relationships for a portfolio of business travel clients for London worth USD 20 million• Formulated business strategy by understanding client priorities from program goals & other expectation through conducting regular business reviews. Assessed risk accounts and implemented actions plan to educate clients on future while resolving current problems• Ascertained meeting of all SLAs expectations and compliance requirements• Supervised the prospecting of existing clients, building and maintaining relationships, understanding client needs and providing bespoke solutions aimed at meeting and exceeding quarterly and annual sales objectives• Networked with cross-functional teams and stakeholders to advance an opportunity and deal with all business aspects of an engagement and drive business to closure with the strategic partners • Served as a mentor and conducted regular trainings programs for large audiences

Gurgaon, India

• Superintended the P&L of critical customers worth USD 16 million• Boosted the client profitability through expanding products and services offerings• Ensured vale addition to travel program through pushing strategic partnership with suppliers through regular study and analysis of client travel pattern. Recovered aging over dues and keep control over financial risks• Ascertained highest service quality for customers through implementation and maintenance of operational integrity and client-centric environment • Outlined company's vision, implemented strategies, and ensured resources are aligned with the company's business needs• Marshalled and influenced team to ensure commitment to quality, attention to detail and reporting integrity

Gurgaon, India

• Orchestrated the management of assigned portfolio of national clients worth USD 10 million with a focus on driving client satisfaction and organization profitability• Networked with the customers by consulting on industry best practices and relevant solutions• Handled the supplier management in driving business for key suppliers through strategic tie up with clients• Rendered integral support for the global and regional teams to align travel program goals through governance and control• Directed the research and analysis of the travel deals while scrutinizing the evaluation of best prices and services• Retained positive relations with the customers by ensuring highest degree of satisfaction and rapport building; aimed at sculpting a firm and loyal customer base by releasing attractive regular schemes

Gurgaon, India

• Contributed to the development of SME strategy by acquiring new clients for the region• Transformed the revenue by securing new accounts and providing value- added services to existing clients• Built strong relationships with key clients by ascertaining high customer satisfaction through timely resolutions, conflict management and problem-solving attitude• Exceeded customer expectations consistently by leading efforts for ensuring high level of customer services• Meshed with team, stakeholders and management to resolve issues in a seamless manner

Gurgaon, India

New Delhi Area, India

M.B.A, Marketing + Ib

B.A.Voc(Tourism), Tourism

Education record