Anu Mohan Email & Phone Number

Singapore, Singapore

• Involved in demonstrating the customers the process of sending money using the organizational services and assisting the customers requiring help.• Generate awareness about the organizational products and services to the customers aimed at securing additional business from the customer Manage of all aspects of customer enrolment process.• Function as a member of the marketing team to achieve the conversion and transaction targets. Collate and escalate customer feedback on the products based on the business and operational requirements.• Follow up on enquiries and sales opportunities, and provide the first point of contact for customers. Assess competitor’s activities and marketing events• Conduct customer surveys to understand demand and manage brand positioning. Manage and maintain the retail service standards.• Guide customers on the usage of Mobile app and MTM Machine (Money transfer Machine). Focus on new customer sign-up, and manage the AML and KYC.

Muscat, Masqaţ, Oman

Responsible for setting up strategies for accomplishing sales targets, providing customer service, and ensuring compliance with all operational policies and procedures. Set up a team of 7 members involved in ensuring AML and KYC compliance including cross-selling and up-selling financial products like mobile recharge and bill collection and utility bill collection. I also enhanced client satisfaction by effectively resolving customer complaints and issues. Visited local business with Marketing Manager to encourage the new customers to come to the branch.Communicated customer feedback to the Head office and the Head of Sales to enhance service quality and additional business. My work as Customer Service Executive and Manager entailed managing front office customer service duties including processing all types of inward and outward remittances like instant cash, western union, and all commercial and individual bank transfers to all countries. Focused on cross-selling and upselling other financial products like mobile recharges, utility bills, etc. Managed customer complaints, inquiries, and branch problems to ensure superior quality service.

Muscat, Masqaţ, Oman

• Processed customers’ transactions regarding cash, money transfer, and foreign currency exchange, and maintained balancing records with 100%accuracy.• Surpassed monthly sales goals, completed day-end procedures, and maintained customer files. Identified the warning signs of questionable transactions and mitigate possible effectson the deals with management.• Involved in the accurate balancing of inventories and maintaining cash stock balance led and filling paperwork. Provided customers with information such as quotes, orders, exchange rates, and promotions.• Worked on software like Western Union, Money gram, Transfast, Ez remit, Instant cash, Xpress Money, OIFC billing software, MS Office and Symex.To provide currency exchange & remittance delivery information. Prepares daily & weekly sales reports* To perform the role of lobby assistant in the branch.* To perform the role of marketing & sales executive during off-peak business hours.* To maintain records, prepares reports, and perform work processing assignments & related clerical duties.* To give information to customers about different modes of transaction, rates for different transactions/prices,* To give information on local promotions & activities and other info that provides valuable service to our customers

Pathanamthitta, Kerala, India

In my nearly one year of experience with the bank, I interacted with existing clients and prospects for collating and evaluating requirements and rendering customized solutions. Enhanced client satisfaction by effectively resolving reported issues. Enhanced organizational brand awareness by organizing promotional schemes and responding to customer queries and issues.Maintained updated knowledge of productivity tools and software leading to enhanced operational efficiency.

Master Of Business Administration - Mba, Marketing And Finance, First Class

Activities and Societies: SAP BUSINESS ONE FUNCTIONAL CONSULTANT COURSE 2 DAY OUTBOUND PROGRAMME TRAINING TO UNDERSTAND AND IMPLEMENT.

Bachelor Of Business Administration - Bba, First Class

Activities and Societies: CRICKET