Please complete the CAPTCHA to continue
A concise factual answer block for searchers comparing this professional profile.
Anuoluwapo Ogun is listed as Technical Support Specialist (AWS Cloud Certified) | Customer Success Manager (97% CSAT) | Fintech Customer Solutions at Branch International, a company with 141 employees, based in Lagos State, Nigeria, Nigeria. AeroLeads shows a matched LinkedIn profile for Anuoluwapo Ogun.
Anuoluwapo Ogun previously worked as Customer Success Associate at Branch International and Customer Success Consultant at Questergate Capital. Anuoluwapo Ogun holds Bachelor Of Science - Bs, Zoology (Environmental Toxicology And Conservation), 4.34/5.00 from University Of Lagos.
This section adds company-level context without repeating Anuoluwapo Ogun's masked contact details.
Review company-level records connected to Anuoluwapo Ogun before choosing the right outreach path.
I am a versatile professional with over 4 years of experience in technical support and customer success. I am well-vast in web hosting technologies and possess strong skills in troubleshooting website and software issues, I am also grounded in fundamental programming languages such as HTML, CSS, and JavaScript. Beyond technical support, I am passionate about optimizing customer satisfaction and I have applied this across diverse industries, including the fintech space. I have successfully reduced churn rates by up to 15% through empathetic engagement and a deep understanding of customer pain points.Seeking an individual who goes above and beyond to achieve your business's overall objectives? That is exactly who I am!
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
San Francisco, California
✔ Provide prompt first-line support, achieving a First Contact Resolution (FCR) of under 5 minutes, for customer inquiries regarding digital transactions, investment products, wallet functionalities, and other financial issues, while consistently meeting a productivity target of 75 messages per hour.✔ Actively engage in strategy meetings to improve.
Nigeria
✔ Worked closely with the sales and operations teams, utilizing insights from over 100 customer cold calls to develop five new products/packages. These new offerings addressed recurring customer demands and important client needs, significantly boosting sales performance.✔ Regularly monitor over 100 client records, analyzing purchasing patterns, renewal.
Nigeria
✔ Maintained an average of 20 minutes Turnaround Time (TAT) for non-technical issues and 60 minutes for technical problems. This can depend more on the issue, the severity of the damage to be rectified, and the volume of work needed to fix it.✔ Maintained a monthly Customer Satisfaction Score (CSAT) of 92% - 97% by ensuring all issues handled were resolved.
Nigeria
✔ Consistently maintained an average First Response Time (FRT) of 60 seconds across all engaged chat sessions.✔ Effectively addressed up to 70 general customer complaints and 25 technical requests daily through chats, calls, and tickets, while providing internal actionable recommendations to enhance overall client satisfaction. ✔ Monitored customer.
Nigeria
✔ Participated in laboratory experiments, data collection, and analysis of water, air, and microbial samples.✔ Contributed to the development of sludge analysis reports, effluent limitation guidelines, and water quality standards.✔ Performed scientific research and presentations on topics relating to the environment and human health.
Other employees you can reach at branch.co. View company contacts for 141 employees →
Olufemi Daniel
Colleague at Branch InternationalLagos, Lagos State, Nigeria, Nigeria
View →
DS
Debasish Shaw
Colleague at Branch InternationalHyderabad, Telangana, India, India
View →
JN
Joy Nwokorie
Colleague at Branch InternationalNigeria, Nigeria
View →
RB
Riya Batra
Colleague at Branch InternationalIndore, Madhya Pradesh, India, India
View →
NT
Nishigandha Thawali
Colleague at Branch InternationalAmravati, Maharashtra, India, India
View →
JG
Jitesh Gidwani
Colleague at Branch InternationalRaipur, Chhattisgarh, India, India
View →
AM
Agnes Mwathi
Colleague at Branch InternationalNairobi County, Kenya, Kenya
View →
OA
Oshamisu Akpalikpo
Colleague at Branch InternationalLagos State, Nigeria, Nigeria
View →
SS
Slyvanus Sylesleeky
Colleague at Branch InternationalLagos, Lagos State, Nigeria, Nigeria
View →
RP
Rushik Parikh
Colleague at Branch InternationalAhmedabad, Gujarat, India, India
View →
Activities and Societies: ✔ Awardee of the Society for Environmental Toxicology and Pollution Mitigation (SETPOM) 2019 Student Research.
Cryptocurrency | Fundamentals of Crypto-trading | Fundamentals of Technical Analysis | Fundamentals of Blockchain Technology | Basics of.
Quick answers generated from the profile data available on this page.
Anuoluwapo Ogun works for Branch International.
Anuoluwapo Ogun is listed as Technical Support Specialist (AWS Cloud Certified) | Customer Success Manager (97% CSAT) | Fintech Customer Solutions at Branch International.
Anuoluwapo Ogun is based in Lagos State, Nigeria, Nigeria while working with Branch International.
Anuoluwapo Ogun has worked for Branch International, Questergate Capital, Hostnownow Limited, and Lagos State Environmental Protection Agency [Lasepa].
Anuoluwapo Ogun's colleagues at Branch International include Olufemi Daniel, Debasish Shaw, Joy Nwokorie, Riya Batra, and Nishigandha Thawali.
You can use AeroLeads to view verified contact signals for Anuoluwapo Ogun at Branch International, including work email, phone, and LinkedIn data when available.
Anuoluwapo Ogun holds Bachelor Of Science - Bs, Zoology (Environmental Toxicology And Conservation), 4.34/5.00 from University Of Lagos.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contactsCheck these profiles if this is not the Anuoluwapo Ogun you were looking for.
View similar profiles
