Product Analyst
Current◆ Worked with team of developers and designers in creating a cutting-edge mobile app resulting in 30% user retention. Conducted user testing and iteration cycle to refine product features, enhancing overall user experience.◆ Collaborated with stakeholders to define product requirements and prioritize feature development, ensuring alignment with company goals also developed and maintained the accuracy of data. Ongoing Database management.◆ Analyzed user data and feedback to identify pain points and opportunities for product improvement leading to 25% decrease, in customer support goals and maintained thorough knowledge of user base and critical user needs.◆ Leveraged past learning and category/business knowledge in support of client business and decision making. Explore options to satisfy new business needs within the capabilities of existing systems; configure, document the solutions.◆ Ongoing Database management◆Track time spent supporting accounts and manage data management requests submitted from clients in a Corrigo instance.◆ Serve as subject matter expert to the client team for all CMMS systems related questions, support issues, and requirements.◆ Explore options to satisfy new business needs within the capabilities of existing systems; configure, document and deploy solutions.◆ Support the account team users with general questions and other systems support requests.◆ Maintain thorough knowledge of user base and critical user needs.◆ Maintain and demonstrate thorough self and team understanding of Corrigo product features and functionality by participating in training and knowledge shares and by utilizing documented resources.◆ Manage and identify change requests and analyze impact of changes to the client.◆ Leverage past learning and category/business knowledge in support of client business decision making.◆ Develop and maintain accuracy of data
