Managed complete operations for Bengaluru region.

Operations Manager:- o Vendor management: Vendor Management is very important to get the on ground market data for both research as well as to providing real time market price information to the users. Influenced the 50+ on ground FoS vendor teams(Fleet on Street) to run smoother operations. Implementing the process with them for the project. Creating SLA(Service Level Agreement). Risk management & Escalation Management. Planning and organizing the marketing events… Show more Operations Manager:- o Vendor management: Vendor Management is very important to get the on ground market data for both research as well as to providing real time market price information to the users. Influenced the 50+ on ground FoS vendor teams(Fleet on Street) to run smoother operations. Implementing the process with them for the project. Creating SLA(Service Level Agreement). Risk management & Escalation Management. Planning and organizing the marketing events with the help of partners. Carrying out weekly and quarterly performance review. Cross functional team Coordination with department heads such as sales, product team, customer acquisition team, engineering team, procurement & Finance teams and contact center for the effective and smoother running of operations.Product Owner:o As a product owner I’ve successfully integrated the new platform for commodity price service to the farmers worldwide with the three scrum teams with the total team size of 24 on agile methodology.o Presentation/Demo to the stake holders and business users post successful new platform launch. o Meeting all the stake holders, business leaders and other cross functional teams to effectively manage the project operations.o Highly successful in managing multiple roles with the consistent performance in operations, product ownership.Contact center transition:-Successfully transitioned the contact center in a single location without any impact on the live project. Show less

Operations Lead-Responsible for implementation of business operations measures, new guidelines and building strategies. Working with the business partners in ensuring that the strategies are put in place in timely manner. Improving the working environment and business operations process by squared coordination with the other departments & FoS teams, which in turn leads to performing efficient business operations and increasing productivity.o Vendor management: Vendor Management is very… Show more Operations Lead-Responsible for implementation of business operations measures, new guidelines and building strategies. Working with the business partners in ensuring that the strategies are put in place in timely manner. Improving the working environment and business operations process by squared coordination with the other departments & FoS teams, which in turn leads to performing efficient business operations and increasing productivity.o Vendor management: Vendor Management is very important to get the on ground market data for both research as well as to providing real time market price information to the users. Managed close to 100 on ground FoS (Field on Street) for data collection from various markets. Managed the Contact center with the project team of 30+. Creating SLA(Service Level Agreement). Ensuring that daily market information is updated on to the platform, accurately and timely. Escalation to the relavant vendor heads, if deliverables are not met for faster resolution of issues, if any. Planning and organizing the marketing events with the help of partners. Carrying out weekly and quarterly performance review.o Cross functional team coordination: For any new product launch worked closely with Group product manager, for any customer acquisition in new geographies helped the team with the FOS support in arranging market events, for any technical glitches in the system worked with engineering team, and finally with the procurement and finance team heads, closely worked with them on vendor contracts and payments.o Budget management. :For Market price collection from various markets across India, followed the best practices without impacting the quality output to keep the operations cost aligned to the organization expectations. Show less

Cross funtional team coordination which includes sales,marketing,procurement,logistics,finance teams.Relationship manangement with the channel partners.Responsible for revenure generation through inhouse sales, by the means of channel partners along with converting the Just dial leads/prospects into customers Highlights:1. Played a key role in generating business of about USD 0.5MN through partners and just dial leads2. Steered efforts in maintaining relationship… Show more Cross funtional team coordination which includes sales,marketing,procurement,logistics,finance teams.Relationship manangement with the channel partners.Responsible for revenure generation through inhouse sales, by the means of channel partners along with converting the Just dial leads/prospects into customers Highlights:1. Played a key role in generating business of about USD 0.5MN through partners and just dial leads2. Steered efforts in maintaining relationship with partners & internal team members to achieve best quality customer satisfaction sales through channel Show less

Role:Accountable for converting the walk in prospects into customers in the Nokia mobile outlet and selling minimum of 12 Nokia handsets in a dayMaintained a track of competitor sales in outlet and reported to Team Lead Highlights: Efficiently sold 85% of Nokia phones to the walk in prospects into the outlet; about 16 handsets were sold per day against the set 12 target per dayHolds the distinction of receiving ‘Best Promoter’ Award with Silver Medal in Jan’08