Anup Kandel Email & Phone Number

As an IT Support Officer, I am passionate about grasping technology to enhance operational efficiency. With a Master’s in Information Technology focusing on Networks and Information Security, I excel in providing Level 1 support and managing Microsoft 365 and Azure environments. At 909IT Solution Pty Ltd, I efficiently handle service requests, ensuring seamless operations and clear communication with users.Beyond technical skills, I value building strong relationships and continuously seek personal growth. I enjoy spending time with like-minded individuals and stay informed on tech trends. Additionally, I’m an keen soccer player, which fosters teamwork and resilience. Currently pursuing certifications like AZ-900 and CCNA, I’m eager to explore new opportunities and collaborate with fellow professionals in the IT field. Let’s connect and share insights!

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  Information Technology Support Officer

  909It Solutions Pty Ltd

  Jun 2023 - Present - Sydney, New South Wales, Australia

  • Logging all tickets and service requests and collecting required information in the (ITSM) environment as our Service Level Agreement outlines (SLA).• Escalating incidents and requests beyond the scope of Level 1 to Level 2/level 3 Support teams promptly.• Provided Level 1 technical support/administration for multiple client environments,ensuring seamless operation and resolving issues promptly.• Provisioned new-hire accounts and prepared workstations and desks for use, facilitating smooth onboarding processes.• Providing application support like Office 365 and installing operating systems.• Converting mailbox to shared mailbox, delegation, and password reset.• Managing portals like Exchange, Active Directory, Teams, Endpoint Manager, etc.• Working on internal asset management, keeping track of assets, labeling them, managing, and liaising with external vendors for hardware support.• Restore accidentally deleted emails using Cloud Ally and quarantined emails from Windows Defender.• Responsible for resolving issues associated with system crashes, outlook issues, AD user account issues, network slowdown, connectivity problems, and virus infections.• Provided Level 1 technical support/administration for multiple client environments, ensuring seamless operation and resolving issues promptly.

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  Central Queensland University

  Networks And Information Security