• Logging all tickets and service requests and collecting required information in the (ITSM) environment as our Service Level Agreement outlines (SLA).• Escalating incidents and requests beyond the scope of Level 1 to Level 2/level 3 Support teams promptly.• Provided Level 1 technical support/administration for multiple client environments,ensuring seamless operation and resolving issues promptly.• Provisioned new-hire accounts and prepared workstations and desks for use, facilitating smooth onboarding processes.• Providing application support like Office 365 and installing operating systems.• Converting mailbox to shared mailbox, delegation, and password reset.• Managing portals like Exchange, Active Directory, Teams, Endpoint Manager, etc.• Working on internal asset management, keeping track of assets, labeling them, managing, and liaising with external vendors for hardware support.• Restore accidentally deleted emails using Cloud Ally and quarantined emails from Windows Defender.• Responsible for resolving issues associated with system crashes, outlook issues, AD user account issues, network slowdown, connectivity problems, and virus infections.• Provided Level 1 technical support/administration for multiple client environments, ensuring seamless operation and resolving issues promptly.