Anup Kumar Email & Phone Number

As a senior consultant at COPC Inc., I help clients improve their customer experience, service quality, and operational efficiency. I have over 4.5 years of experience in consulting, training, and auditing for various industries and channels, including inbound and outbound, back office, face to face, webchat, and social media.I have a strong background in process and operational excellence, with 12 years of experience in implementing and managing COPC standards, ISO 9001, ISO 27001, and PCI DSS standards. I am a certified COPC CX and VMO implementation leader, as well as a lean six sigma master black belt. I have more than trained and coached more than 1000 staff on COPC and lean six sigma methodologies and tools. I have also delivered significant results and savings for my clients and employers through data-driven and customer-centric process improvement projects. I am passionate about driving customer satisfaction, service excellence, and process excellence culture in global and multi-cultural operations.

Listed skills include Process Excellence, Six Sigma, Iso 27001, Team Management, and 24 others.