Anup Kumar Email and Phone Number

• Public Relations and Communication: Excellence in written and verbal communication, public speaking and negotiating• Problem Solving, Teaching, Coaching, and Process Improvement• Purveyor of Mentorship, Volunteerism, and Civic Engagement• Fundraising: Deck development, financial analysis, financial planning, budgeting, sales and negotiation• Organizational strategy, policy and procedure development• Strategic market development and growth, including communications planning, writing, design and distribution• Analytics and Reporting throughout traditional and digital media• Business Development: Contract and deal creation, sales and strategic partnership negotiation

• Providing support and maintenance to the existing management information systemsResponsible for generating all the reports across the Globe using MS Excel and CRM Tools for daily, weekly and monthly review for Internal and External Clients• Handling reports for Voice and Non-Voice Channels using • specific CRM Tools• Developing documentation to allow a smooth operational flow• Responsible for handling reports for all the Clients• Perform professionally with system users to ensure information system strategies are associated with Finance, Payroll, Business, and Personnel needs• Understanding the needs of a Client and provide them with the appropriate details which will be on an Ad Hoc Request• Participating in cross-functional meetings to understand the business• Analyzing business information to identify and rectify the Process improvements• Assisting in planning and facilitating process milestones for any major Clients• Monitoring and tracking the process status against goals, objectives, timelines and also against budgets• Developing of system plans for Operational requirements and budget requirements

Client: Bharti Axa Life Insurance Team from May 2011 to Dec 2011• Providing support and maintenance to the existing management information systems.Responsible for generating all the reports using MS Excel and CRM Tools for daily, weekly and monthly review for Internal and External Clients.• Coordinating with the Operations Team for all the reports to be done.• Responsible for the sharing the database to the Contact Center by ensuring the data is accurate, current and consistent.• Coordinating with respective data holders for timely Data availability at the Call center.• Responsible for support to sales team on Lead Management System.• Getting new Leads (data) from the clients.• Establishing good relation with the Client, IT Team, and the transport faculty.• Responsible for handling Internal Payment System for tracking vendor payments.• Handling the documents after it is being picked from the customer and brought to the workplace.• Keeping a track of cheques and other important documents related to customers.• Performing the duty of an acting Team Lead in the absence of Team Manager for several days maintaining the same sale rate.

• Responsible for the sharing the database to the Contact Center by ensuring the data is accurate, current and consistent• Coordinating with respective data holders for timely Data availability at the Call center• Responsible for support to sales team on Lead Management System• Getting new Leads (data) from the clientsCoordinating with the Operations team to prepare Rosters/schedules / motivational activities on a week on week basis• Forecasting the data usage with the help of the Lead Management System• Coordinating between the client and leads vendorResponsible for the appropriate usage of the Leads given to the • Operations System• Participating in a various Operational cross-functional team meeting to a better improvement of the process• Providing continuous support to the IT team as well with regards to system maintenance and audit monitoring

Responsibilities:• Customer Support Representative for client CITI PL process for 11 months (CitiBank Personal Loan)• Command Centre for client Symantec Chat process for 10 months• Global Queue Manager for client VMware Licensing process for 10 months• Offering pre-sales support to sales reps and agents• Developing and redesigning the product to meet goals and objectives of the organization• Conducting research on new products and evaluating specific requirements of the customer• Coordinating training sessions for sales and marketing staff• Negotiating prices and terms of sales• Associating with marketing and sales professionals to develop and implement effective marketing plans• Maintaining good relationships with internal and external business partners• Working with customers to ensure smooth delivery and implementation