• Handling F&B Operation sin Sunburn Festivals & Arenas.• Managing end to end wedding event operations • Plan event from start to finish according to requirements, target audience and objectives• Come up with suggestions to enhance the event’s success• Prepare budgets and ensure adherence• Source and negotiate with vendors and suppliers• Be in charge of hiring personnel (DJs, waiters etc.)• Coordinate all operations• Lead promotional activities for the event• Supervise all staff (event coordinators, caterers etc.)• Approve all aspects before the day of the event• Ensure event is completed smoothly and step up to resolve any problems that might occur• Analyze the event’s success and prepare reports

• Project Allocation –Plan the allocation of resources for specific service implementation and managed services projects to meet project requirements and responsible for project allocation for entire SBU’s and taking care of both (Domestics and U.S. based client- Onsite and offshore) allocation • Reporting: Collect and summarize information for weekly, monthly, and quarterly reports. Publishing On boarding and off boarding report on daily basis for all HBUs• BGC Data: Responsible for weekly call with BGC Team and publish BGC Report (On boarding/Off boarding data) with all stakeholders • Bench call with all Delivery managers and project manages and plan for resources who are on Bench or who is having high ageing on Bench. • Collaboration: Supports HR and recruitment functions as they relate to staffing and resource management functions for the program• Bench management – taking care of bench management and try to reduce the bench number. Preparing and publishing Bench report with all stakeholders on daily basis.• Requisition report – Preparing requisition report and analysing all open positions and publishing with all BL’s & DM’s • Rotation: identified the resources who are eligible for rotation program and coordinate with project manager to rotate the resource from current project. • RMG Induction: taking care of RMG induction round and give the presentation to all new jonnie to brief about RMG function.• Maintain constant knowledge of current and upcoming projects and business development activities as they relate to resourcing• Monitor day to day project activities and resourcing, identifying potential instances of underutilization and actively work with department leads to address and solve those issues• Work to resolve any issues regarding under or over allocations of current staff members• Provide proper support to all project managers in term of allocation. de allocation, allocation % increasing or decreasing, bill rate, timesheet access etc.

• Ensure all incoming customer leads are connected with through the call and lead conversion / sales maximization to achieve sales target and drive profitability along with other business metrics, as communicated.• Revenue Management – to ensure revenue flow through healthy customer and owner relationships and execution of effective marketing solutions, as launched time to time.• Ensure target achievement through revenue generation & collection effectively split across venues and products/packages tagged to them.• To ensure smooth operations at the venue through stakeholder management (both internal and external)• Supervising and ensuring smooth execution of events for an excellent customer experience• Signing authority for entering into contracts with customers for sales bookings on behalf of company• Vendor optimization – identification and negotiation of vendor rates for signing and approving contracts as per guidance from the central team

Managing various events like marriages, fest, shows and so on; acting as the Freelancer employee of Percept Live Pvt. Ltd.” & “Guest List Event”; active member of national level events like Sunburn Goa & Pune and other live concerts of international level artists; rendered assistance in two “Sula Fest” events in terms of F&B and Artist Management.

• Assist Site Service Manager in service delivery in accordance with client KPIs and SLA. Monitoring of Housekeeping related activities. Arrangement of all consumables and supplies for Client / any visits. Preparing the Daily/Weekly and Monthly reports• Interacting with the service & supply vendors.. Undertake daily facility rounds and find out snags and raising proactive tickets for the same. Effectively manage service provider team to ensure an on time deliverable system.• Routinely inspect all services to ensure performance measures are being maintained and make the service score cards. Indenting the requirements with suppliers. Conduct weekly physical inventory for stock management and raise IMT requests• Monitoring Helpdesk tickets for closure. Ensure all tickets assigned to you are included in the guts tracker. Coordinate & support office renovation and refurbishment activities• Support site service manager to forecast the regular & monthly spends for the month and adhere to the same. Support in procurement process for regular and ad hoc soft services activities• Keep a track of contract renewals and support site service manager for the renewal process for principle vendors. Coordinate with the vendor’s to receive monthly invoices on time. Provide a training to the onsite team equipments procedure & implementation. Recommend continuous quality improvement practices

• Handling business travel domestic and international as well ,Visa Documentation and processing, Forex exchange Billing Process and daily MIS report.• Manage day-to-day operation pertaining to office and logistics administration. Proactively engage stakeholders to ensure that on site client’s expectations are met though high levels of customer service• Build and develop effective client relationships across multiple levels of the organization. Assist Site Lead on preparation of site operational budget for the financial year. Adherence to the budget forecast and spend.• Ensure vendors are well-managed, delivering services on time and within budget. Understand the vendor procurement processes comply with agreed client procurement guidelines as well as Vodafone Cellular best practices• Managing New Hire Orientation program on behalf of Client. Assist Site Lead preparing monthly Facility Newsletters. Ensure full compliance with all local and governmental regulations and legislations

• Shift handling pertaining to the room business for 200 room’s luxury property. Night auditing. Generating reports for the shifts. Travel agency operations. Generating daily sales reports (DSR’s)• Responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. Supervises and answers inquiries of reservations agents. Arranges schedules of reservations agents.• Maintains close liaison with secretaries of major companies that do business with the hotel. Frequently called upon to entertain these secretaries.• Types and processes reservation requests received by phone, telegraph, letter at Is responsible for accurate and effective handling of reservation tally sheet.• Advises and informs front office manager or assistant on duty of significant increase or decrease of reservation tally, which could affect hotel’s open or close status.• Types and files reservation slips. Type’s confirmation slips. Trains new agents in all aspects of above. Supervises and coordinates activities of filing clerks.• Opens and routes all mail addressed to front office. Time stamps all correspondence. Marks mail to emphasize important points for reservation typist.

• Responsible also for any miscellaneous duties assigned by the front office manager. Assumes responsibilities of front office manager upon his absence.• Greeting the visitors & applicants and making their entries in the register. Attend incoming calls and redirect them to staff via ID caller. Ensuring goodhousekeeping.• Handling calls Across Pan INDIA. Scheduling appointments and meetings. Documentation of the invoices and filing. Generating employee's attendance report.• Communicates effectively with superiors, peers, and subordinates. Inform Housekeeping Executive in case of any untidiness found.

• Courteously and promptly handle all reservations on phone, by mail, telex cable and computer etc. Up-date the reservation register/records in order to have updated inventory of room availability. (Receive and store information) • Type out advance reservation slips and maintain reservation racks and correspondence tiles and in case of computers update information in computers.• Carry out amendments and cancellations intelligently and accurately. Keep availability status chart updated. Display reservation position on “Flash Board”.• Check on reservation stationery and keep a satisfactory par stock if the same.