Markets Handled: Germany, Americas (USA & LATAM)Relationship Management: • Identifying key stakeholders (Decision Makers, Influencers, Gatekeepers) and building rapport.• Building trust and fostering a long-term relationship by being a strong client advocate.• Understanding and catering to my client’s business objectives. • Constantly communicating, networking and meeting key stakeholders.• Addressing client issues/grievances/complaints/escalations in a timely and effective manner, involving coordination with teams to find solutions and implementing improvements.• Monitoring my client’s satisfaction levels by conducting surveys and gathering feedback.Account Planning: • Developing growth strategies to achieve revenue and margin growth.• Setting business goals and creating action plans to achieve them.Governance:• Regular communication to understand my client’s needs and challenges.• Regularly provide updates and address all concerns.• Providing performance reporting of the account, showcasing the value delivered.Upselling and Cross-Selling:• Expanding the current footprint through additional volumes and maximizing value.• Identifying new business opportunities proactively, to sell solutions related to IT Infrastructure (Digital Workplace, Data Center, Hosting, Cloud, Facilities Management), IT-OT Shopfloor, Digital Engineering, Sustainability, Business Process Management.• Responding to RFPs, RFQs and RFIs.Other Responsibilities:• Working on renewing contract & preventing churn.• Closely working with delivery teams to ensure no slippage and 100% achievement of SLAs and KPIs.• Keeping abreast of industry trends, competitor activities and market dynamics.• Work with Practice Teams to identify industry trends and provide my client with a definitive technology roadmap.• Collaborating with multiple Vendors, OEMs & Suppliers.

Developing Go-to-Market strategies which include creating geo-wise vertical strategies, market penetration plans, lead generation, account penetration plans, ‘Art of the Possible’ business cases, ‘Point of View’/ capability pitches and thought leadership for pipeline expansion and business outcomes. As part of sales operations, I am also responsible for executing multimillion-dollar bids, RFPs, RFQs and Proactive Proposals; augmenting pipeline health and ensuring delivery of my team’s outcomes - deal closures.

E2E Sales Lifecycle Management - Formulating GTM strategies, Demand Generation, CXO connects, CRM, RFI/RFP/Proactive responses, Contract Negotiations. Responsibilities also included marketing efforts for enhancing the Organization's 'Brand Equity' through taking part in CXO conclaves and Industry connects.

Bid Management for complex, multi-geo and multi-million dollar IT Infra Outsourcing deals. The role also included Marketing and Content Industrialization responsibilities.

Hunting and Business Development activities for acquiring new Logos, Businesses, LOBs.