Anupama Shashank Ambe Email & Phone Number

United States

I co-lead the cross industry global Customer Partner Guild focussed on professional development, enablement and ensuring best practices are shared across the Customer Partner community at Kyndryl. We started this initiative and have evolved this in an agile way to help Customer Partners globally to learn and share their experiences. By partnering with the Go To Market leadership, we identify new ways to help Customer Partners drive value for their clients.

California, United States

Responsible for leading innovation and delivering transformative solutions to an integrated healthcare client. Responsible for shaping the strategy and vision for healthcare engagements, fostering client relationships, and ensuring the delivery of high-quality services that meet the evolving needs of the healthcare industry. Play a crucial role in steering the organization towards new growth opportunities, leveraging technology to improve patient care, and addressing challenges such as cost reduction, security, and reliability. Additionally, they are expected to contribute to business development and maintain a deep understanding of market trends, develop the right solutions to meet client requirements,

San Francisco Bay Area

Responsible for Services across multiple offerings - Hybrid cloud , Data&AI, Security & Resiliency, Data Center Services, Mainframe Responsibilities include Client satisfaction , P&L, Security & Compliance, Delivery, Transformation and modernization of IT ServicesProactive client solutions to provide optimization and modernization programs in IT that will help the business meet growing needs of end clients.Leading a large global team across US and India across delivery and sales for consulting , project and managed services.

Pleasanton, California

Leading services for a large healthcare client. Role is responsible for being the trusted partner to help clients with developing and implementing the right strategy leveraging the latest technologies to help modernize their business of IT thereby enabling the business. Deployment of hybrid cloud solutions, modernizing IT services leveraging a cloud adoption models, embracing an automation first approach in services ie Infrastructure as Code , DevOps ti help provide significant benefits to the applications and business.Modernization of resiliency and security to provide advanced cyber resiliency and data Protection solutions. Develop as a service solutions with best of breed industry partnerships for hybrid infrastructure solutions and deliver/scale these services - ex IaaS, Storage as a Service , Containers as a Service, Cyber Resiliency as a Service, etcP&L responsibilities leading multiple sales teams - Opportunity Ownership and management for consulting, project based services and aaS dealsAccount Planning and Delivery across sales , delivery, technology & innovation,compliance. Cross brand services responsibilities - Cloud , Technology Support Services, Data Center Services , etc

Pleasanton, California

Project Executive leading and driving client satisfaction, P&L, compliance, delivery for traditional infrastructure managed services. Responsible for pulling together solutions for the client for onprem infrastructure working across GTS service lines and offerings.Leading project office and delivery teams located across USA and offshore delivery locations.

United States

Supporting and leading global gender diversity initiatives

Bengaluru Area, India

Build and lead a global Practise team of Analytics professionals to design , build and manage Analytics offerings and Solutions for our clients. Develop Analytics Delivery Profession for GTS. Assess and develop capabilities to enable global processes for Infrastructure Management ServicesExecution of Watson Analytics,Predictive Insights and other capabilities to provide innovation in services delivery .Develop assets that can be leveraged across clients for applying analytics leveraging data in the Business of IT to provide actionable insights.

Global Role

Drive Services Engineering globally across Service Management Processes - Competitiveness, Process Re-engineering, Compliance, Cost, Quality globally

Global

Develop Offerings for IT Operations Analytics - Consulting based Project ServicesDevelop the Offering in collaboration with Software GroupDevelop the Use Case for IT OperationsHarvest Assets across Global Technology Services in Analytics Capability - Sentiment Analysis, Ticket Analysis, Availability, etc

Bengaluru, Karnataka, India

Global Transformation Team driving Organisation, Client Delivery and Value Transformation Initiatives across Strategic Outsourcing Clients. Confidential Assignments within Global Technology Services

Bangalore

Executive Leadership Team member for Remote Infrastructure BusinessStrategic Outsourcing Contracts delivery across 300+ clients. Key Client Relationship Management - Senior Management / CXL level RelationshipsAccount Management leadership across several IndustriesContract ManagementClient experience, SatisfactionFinancial Health - Profitability, Cost, Productivity lCompetency leadership and Development for close to 1000 Account Management professionalsTransformation Programs Controls and ComplianceLeadership DevelopmentNew Deal Solutions - Delivery Model for AccountsBusiness Operations Troubled Contracts RemediationSetup and Streamline New Account Delivery for Large, Medium and Small Contracts

Bengaluru Area, India

Gender Diversity Imperatives across IBM India Brands - GTS, GBS, Software Group, ResearchPartnering across IBM Brands to drive Gender Diversity across Sales, technical and business leadership rolesHelp envisage and construct Programs to attract, retain and grow women/ leaders in IBMDrive the Quarterly Steering committee across IBM India

Bangalore

Delivery of Contracts across the Americas Group - Canada, NA, LA - close to 150+ contractsDelivery Management - CSAT, Profitability, Compliance, OperationsService Level ManagementQuality

Data Management, Application Hosting Services (Email & Collaboration Services, Business Application Services, Web Middleware Enablement), Mainframe, eBusiness Hosting Services) Service Line Executive. Leading technical team of 3000 + professionals across 150 technology areas

Leading a Program to build Women leadership PipelineImprove Gender Diversity Targets Develop and Rollout Gender Diversity specific programs - Leadership development, Women in Technology, etc

Establish skills development framework in niche skill areas in unix, mainframe.

Service Line Leadership for Database, Application Hosting Services,Mainframe. Growing and scaling Delivery team to grow to close to 1600+ technical professionals across Multiple Delivery Centers

- 5 functions within SD across all centers and customers - Quality & process, Talent Transformation Cell (TTC) - T&D, Customer Advocacy, Strategic Relationships, Resource Management- Setup the last 3 functions for Microland and rollout the processes and stabilise operations- Quality & Process Goals - Process Assurance, Engineering and Metrics Compliance across all customers. Timeliness and Completion of various initiatives and projects - GB, SIPs, etc- TTC - Strengthen the model - entry level hire, existing SD teams, create and streamline leadership development programs, create and rollout technical development programs across roles, build the learning management framework for Microland.

- Service Delivery for 3 remote managed centers - 2 dedicated and 1 shared - customers spread across the globe - 10 accounts-P&L management and Base Growth- Quality and Process - Six Sigma, ISO27001, ISO150001 - Engineering, Assurance, Metrics. Part of Business Quality Council to align all centers towards a unique SD model- Team Performance and Management - Set Business and Team Goals, Appraisal Management and ensure performance to meet goals- Governance Model - Ensure customer and internal engagement to execute the designed governance model- Creation of new centers - infrastructure, processes, transition- Introduced and stabilised several service lines - network and security management services- 5000 device network spread across mutiple service providers and countries- Define new ways of delivering using automation, process re-design, etc- Participate and support green belt projects - Speardhead and lead the service delivery forums internally - spread best practices, common intiaties for delivery

- Expand programs within dedicated center - CSAT, SLA, financial health, ESAT - ITIL alignment / deployment - Deployment of Six Sigma in Remote Managed Services - lead Business Quality Council - deploy Six Sigma in the Center and ensured operationalisation in Service Delivery- Created and Streamlined lot of the supporting processes - HR, Admin, CIS to help deliver better- Pre-sales support for RFPs - solution engineering, proposal writing, effort sizing, customer engagement - Design new service offerings and deliverables - Ensure readiness of sales and delivery teams for new services - Security, web hosting- Build and execute the governance model - Lead the creation of best practices for the Remote Managed Services in Microland

To ensure delivery of multiple service lines - CSAT, SLA, financial health, ESAT - Pre-sales support for RFPs - solution engineering, proposal writing, effort sizing, customer engagement - Transition and Stabilise new services & deliverables

-To ensure delivery of two cenrs - 1 dedicated and 1 shared center - CSAT, SLA, financial health, ESAT- Pre-sales support for RFPs - solution engineering, proposal writing, effort sizing, customer engagement- Design new service offerings and deliverables- Ensure readiness of sales and delivery teams for new services - Security, web hosting

Program Manager - Exchange Management - Fortune 10 company- Setup the first 24*7*365 remote managed program for Microland to manage customers servers located all over India- Technology - Exchange 5.5- Develop and improve processes- Develop and improve customer enagagement model for remote- Build and stabilise the team - define R&R, KRA- Ensure CSAT - Define metrics and create the framework to measure, report performance of the program- Transition new devices and deliverables from remote teams / other service providers- Run pilots and ensure success of the same - Security Services- Built and executed plan to transition Asia Pacific customers to be support by the center- Constantly monitoring financial health of the program and improve topline and bottomline

- Created the framework of Service delivery for Customer Support in india for CPS and CFRS services - Order Management Systems, Network Management Tools and Systems, Process Definition and Rollout- Led the same effort for setting up processes for BT South Africa Johannesburg- Setup the POP in Bangalore for BT services - Installation, Testing- Account Management for global customers - Responsible for CSAT, Order Delivery, Fault Resolution- Manage and Interface with Service Providers in India - DOT, VSNL

Network Operations Center BT Middle East & Africa.- Technical Support - Fault management - Resolution of technical faults on the network - X25/CPS, CFRS, etc backbone. - Order Management - New Installations, Existiing Installations- Customer Satisfaction. Primary areas were Middle East, Africa, India - SLA Adherance- Part of a global team providing support for NOC activities- Trained in BT training center Stone UK - Regularly participated and represented BT MEAF in global workshops and events to improve processes, rollout new product, trainings, customer meetings.

Exponential Innovation

Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering

Bachelor Of Engineering (B.E.), Electronics & Communications

Activities and Societies: Rotaract Club of RVCE - Blood Donation and other social Activities

Agile

Cloud Devops Operating Models

Itil Masters, Itil

X25, Frame Relay

Finance For Non Finance Managers Online, Finance And Financial Management Services

Six Sigma Black Belt