In my role as an Office Administrator at ContainerWorld Forwarding Services Inc. / Commercial Logistics Inc., I managed daily shipping and receiving operations, ensuring timely processing of orders and maintaining accurate inventory records. I liaised with warehouse staff, drivers, and suppliers to facilitate smooth logistics operations, while also providing exceptional customer service to address inquiries and resolve shipment-related issues.

• Evaluated existing HR practices and developed strategies for improvement.• Conducted training sessions on HR policies and procedures.• Worked with HR advisors and HR representatives on establishing consistent hiring practices.• Answered questions from employees regarding HR policies and procedures.• Provided HR support during mergers, acquisitions, and restructuring activities.• Created process documents outlining standard procedures for various HR operations.• Collaborated with other departments on initiatives that impact HR operations.• Answered questions from employees related to HR policies and procedures.• Participated in job fairs to promote company culture and recruit prospective employees.• Coordinated background checks for selected applicants.• Created reports on recruiting activities and metrics for management review.• Partnered with external vendors for specialized recruiting services when needed.• Assisted in onboarding new hires by providing orientation materials and paperwork.• Identified potential sources of talent, such as job postings, employee referrals, job fairs, and social media networks.• Communicated regularly with internal customers regarding hiring status updates.• Advised hiring managers on best practices when interviewing candidates.• Reviewed resumes, conducted reference checks, administered pre-employment tests, and provided feedback to candidates on their applications.• Organized staff events such as team building activities, holiday parties.• Responded to inquiries from employees regarding benefits packages.• Developed training programs for new hires and existing employees.• Investigated complaints of discrimination or harassment within the workplace.• Reviewed job descriptions and updated them as needed according to changing business needs.

• Led initiatives to improve customer service levels throughout organization.• Organized and facilitated regular meetings with senior management teams.• Created and maintained relationships with key stakeholders.• Established relationships with key partners and vendors to ensure successful project outcomes.• Developed and implemented strategies to increase executive efficiency.• Delegated work to staff, setting priorities and goals.• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.• Monitored progress by establishing plans, budgets and measuring results.• Implemented campaigns and promotions to help with developing goods and services.• Coordinated and directed activities of businesses or departments concerning production, pricing and sales.• Mitigated business risks by working closely with staff members and assessing performance.

In my role as Team Lead at AIS InfoSource, I worked closely with the Operation Manager to prepare reports and conduct monthly business reviews, ensuring alignment with planned workloads. I developed and reported Key Performance Indicators to drive team efficiency and productivity. Leading various projects to successful completion, I ensured team adherence to clean and orderly work area standards, establishing action plans for improvement and directing the workforce in problem identification and continuous improvement measures.

• Managed US bankruptcy accounts, handling customer queries and maintaining records.• Handled outbound and inbound calls, ensuring efficient communication with multiple clients.• Utilized professional experience in secured bankruptcy to assist the organization's growth.• Proficient in Microsoft Suite for data generation and record maintenance.

• Calculated and verified client time sheets for accurate invoicing• Resolved billing discrepancies and data/time sheet issues promptly• Generated detailed reports and conducted data analysis for decision-making• Attended client meetings, took meeting minutes, and ensured client satisfaction

• Acted as a liaison between HR managers and employees, ensuring effective communication and resolution of queries.• Supported daily HR activities, coordinated HR policies, processes, and maintained records.• Assisted in payroll preparation, scheduled interviews, and coordinated HR projects.

• Managed customer orders and billing information for Etech Global Services• Exceeded sales goals by utilizing problem-solving skills and software applications• Participated in ongoing training to educate others on product offerings• Ensured compliance with all job-related policies and regulations

• Managed mutual fund application form filling and daily data uploads for AARCEE FINANCIAL & MANAGEMENT GROUP.• Built strong client relationships by providing portfolio updates and facilitating offline/online transactions.• Assisted sales team with client requirements and handled calls for subscriptions/renewals.