Engineering Manager
Current-Establishing digital product strategy and roadmap for the digital product portfolio and closely aligning with consumer journeys to ensure digital product roadmaps match overarching journeys in collaboration with the digital product manager. -Holding decisions rights on timing for what the engineers need to work on and collaborating with the digital product manager and leadership team. -Implementing features for better customer experience in turn reducing the customer churn rate and less contact center calls. -Streamlining smoke testing via automated synthetic testing and allow for simple ad-hoc application and post deployment validation. -Led the adoption of reusable components, resulting in 20-25% reduction in development time for the current application. -Driving digital product inception ceremonies, ensuring technical approach and meaningful iterations align with targeted outcomes. -Aligning team goals with company OKRs by identifying key KPIs and metrics to measure progress. -Influencing individual development plans & retention for fellow engineers through hands-on pairing experiences and creating a learning and inclusive culture. -Coaching for design and simplification along with reuse of enterprise tools. Co-owning and leading all incident responses and root cause analysis in collaboration with the digital product manager. -Providing guidance & support to the involved teams (design, development, test, and operations teams) in troubleshooting, diagnosing, and fixing technology problems related to the integration platform
