- Managing multiple programs for the client including SAP Global support, Capital projects, Enhancements and Development factory.- Developing new programs to support the strategic direction of the organization.- Ensuring goals are met in areas including customer satisfaction, quality, and team member’s performance.- Navigating ambiguity and communicating actionable solutions & insights to stakeholders.- Developing an evaluation method to assess program strengths and identify… Show more - Managing multiple programs for the client including SAP Global support, Capital projects, Enhancements and Development factory.- Developing new programs to support the strategic direction of the organization.- Ensuring goals are met in areas including customer satisfaction, quality, and team member’s performance.- Navigating ambiguity and communicating actionable solutions & insights to stakeholders.- Developing an evaluation method to assess program strengths and identify areas for improvement.- Analyzing and managing program risks, resources and budgets. Show less

- Managed SAP Global support operations to deliver business & IT KPIs.- Developed new utilities and reports to simplify critical processes and also to improve work efficiency.- Led Scalability track to improve system performance and bring stability. - Managed global product launches (NPI) and special events.- Led Automation, Initiative, Innovation & RCA tracks to reduce incident count and improve team productivity.- Supported DR (Disaster recovery), Upgrade and System… Show more - Managed SAP Global support operations to deliver business & IT KPIs.- Developed new utilities and reports to simplify critical processes and also to improve work efficiency.- Led Scalability track to improve system performance and bring stability. - Managed global product launches (NPI) and special events.- Led Automation, Initiative, Innovation & RCA tracks to reduce incident count and improve team productivity.- Supported DR (Disaster recovery), Upgrade and System Refresh related activities for multiple SAP applications by planning, coordinating, testing and integrating multiple IT stakeholder and business teams. - Implemented and managed changes and interventions to ensure project goals are achieved.- Performed S/4 HANA Migration assessment for SD/GTS applications.- Detailed Impact assessment of L0-L5 business processes used by client. Show less

- Managed SAP Global support operations.- New Project estimation and execution till go-live.- Led SAP system upgrade and DR activities.- Managed Month/Quarter/Year end closure related activities- Led Change management and release strategy efforts.

- Managed SAP Global support teams.- Led SAP upgrade system testing and supported go-live.- Documented FDS (Functional Design Specification) for different scenarios, processes and reports for SAP SD for business reference.- Prepared/Executed Test Scripts covering cross module process. - Worked on SAP SDLC related processes and activities.