Managing operations for a Digital Financial Services company which promotes financial inclusion to the most remote parts of the Pacific.

Administer the company’s Digital Products/Services operations plan through management of a teamIntegrate, Manage and maintain all Digital Products, Services and PlatformsOversee and assist in system software developmentEstablish and manage all Digital Product / Services Agents and the Agent networkDesign and implement Digital Products and ServicesDevelop, implements and monitor sales strategies for the long term business viabilityAssist with Marketing Promotions development, content development, and Media promotions

This role mainly focuses on maintaining the integrity of internal systems, and the policies and procedures which governs them. Even though the title suggests managing, the role is more of a hands-on approach where self learning played a bigger role towards building up techniques to overcome tricky situations, and training the team simultaneously.One of the technical aspects I had to brush up on was Firewalls, which I think has now given me the confidence in managing same.

This role focused on managing the cloud infrastructure of the company.It has given me the confidence in managing cloud services such as AWS, Azure, GCP, and O365.Furthermore, the ability to tackle issues on CI/CD with the use of BitBucket Pipelines, Jenkins, TeamCity, Octopus, etc. as well as technologies and tools such as Redis, Nginx, and MongoDB

Deployment, Management, Troubleshooting and Administration of Windows/Linux servers (Physical & Virtual)Effectively Administer, Troubleshoot and maintain the hypervisor platform, VMwareEnsure Backup DR Readiness and conduct rehearsalsActively managing IBM Lotus Notes Mail Servers, Zimbra Mail Servers, Active Directory Domain Controllers on AIX, Linux & Windows Server platformsDirect research on emerging software products and StandardsSupervise IT Vendors responsible for Maintaining and Supporting IT SystemsSupport and be a technical reference for end-user application serversEnsure that all corporation IT security measures are working effectively and adhered toEnsure high standards of confidentiality and ethics to safeguard commercially sensitive informationLead and manage day to day activities of the Data CentreCollaborate with Architects, Analysts and Designers on new Software and SystemsGather statistics and prepare timely reports to both Internal and External stakeholdersTake decisive action to ensure speedy resolutions to grievances of junior team membersHold regular meetings with Vendors, Department Heads and End UsersDevelop and Train a team of experts

Configuring and managing Microsoft Active Directory Domain Controllers (2008 & 2012R2)Configuring and managing Microsoft Application Servers (2000, 2003, 2008 & 2012R2)Configuring and managing Microsoft DPM (2008 & 2012R2)Configuring and managing Microsoft File Servers (2008 & 2012R2)Configuring and managing Microsoft Printer Servers (2008R2)Configuring and managing Microsoft Terminal Servers for Clients (2003 & RDS in 2012R2)Configuring and managing Veeam Backup & Replication Manager for VMs (Ver. 8.0)Configuring and managing VMware virtual environment (ESXi 5.0, 5.5, 6.1)Configuring and managing McAfee virus guard server (Orchestrator 4.6 & 5.0)Configuring and managing ESET virus guard server (Ver. 5.1)Managing IBM Notes Mail servers on AIX & Linux (Ver.8.5 & 9.0.1)Managing Zimbra Mail Servers on Linux and GenToo (VMware, Teligent & Synacor)Managing Backups on all systems and complying with BCP DR standardsManaging Mobile devices on the network (Android, Apple, BlackBerry & Microsoft)Attending to staff complaints with regard to terminal servers & printer issuesCoordinating with service providers for ongoing projectsCoordination of Branch wide and offsite ATM installations and generating encrypted keysWorking within stipulated downtimes and emergency procedures to maintain 99.9% up time on all systemsTesting and deploying latest security updates and patching windows servers.Remote support 24/7 via VPNWorking across multiple operating systems on client devices including mobile devices (Win XP, 7, 8, 8.1, 10, Android, BlackBerry & iOS)

• Handling all staff loans from inception to disbursement (Housing, Vehicle, Education, EPF, etc.)• Administration of the Staff Medical Fund• Implementation of the HRIS system with the help of service providers• Administrative role functions of the HRIS system• Liaising with Branches/Departments with regard to loan matters• Liaising with Legal officers on matters related to properties• Liaising with Inland Revenue, Land Registry & RMV for loan matters• Issuing Tax Returns and Tax Direction letters to all staff• Obtaining insurance policies for lands/properties & vehicles under mortgage to the Bank• Coordinating with hospitals on emergency hospitalizations of staff members• Maintain employee confidence and protect operations by adhering to confidentiality • Maintain up to date information on the HRIS System

Being Sri Lanka’s first independent, international market research agency, LMRB offers full professional service, including both Qualitative, Quantitative research.The job role consisted of conducting a research on the most popular Radio station at the time by interviewing, researching and posting questions online.