Anuppal Kalsi Email & Phone Number

Greater London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

Oakwood WorldwideOperations Team Leader/Service/Facilities/Supply Chain/ Maintenance (2019 to Present)Lead team of five within in-service team. Oversee business functions within EMEA region. Facilitategroup sessions and conduct in-house training. Eliminate guest touch points and execute templates & web forms to enhance customer experience. Ensure all practices and procedures are adhered to.Selected Contributions: Saved business over 60k in service recovery in 2019.… Show more Oakwood WorldwideOperations Team Leader/Service/Facilities/Supply Chain/ Maintenance (2019 to Present)Lead team of five within in-service team. Oversee business functions within EMEA region. Facilitategroup sessions and conduct in-house training. Eliminate guest touch points and execute templates & web forms to enhance customer experience. Ensure all practices and procedures are adhered to.Selected Contributions: Saved business over 60k in service recovery in 2019. Attained average of 40k + through partnering with top decision makers.  Appointed as highest level of escalation on all service issues. Accomplished 10% reduction in dilapidations cost from consecutively. Show less

London, England, United Kingdom

Oakwood WorldwideClient Relationship/ Service Team Lead (2014 to 2019)Coached and mentored team of four. Carried out daily meeting (STARS). Led high impact accounts andall service issues/requests. Developed reports for in-house teams on clients and core inventory.Orchestrated in-house service track system. Collaborated with partners in EMEA region.Selected Contributions: Established structure to maximise occupancy and profit levels, limiting vacancy and voids. Led… Show more Oakwood WorldwideClient Relationship/ Service Team Lead (2014 to 2019)Coached and mentored team of four. Carried out daily meeting (STARS). Led high impact accounts andall service issues/requests. Developed reports for in-house teams on clients and core inventory.Orchestrated in-house service track system. Collaborated with partners in EMEA region.Selected Contributions: Established structure to maximise occupancy and profit levels, limiting vacancy and voids. Led and contributed to two employee promotions. Created escalation process flow chart to attain full customer satisfaction. Show less

London, England, United Kingdom

Oakwood WorldwideInventory Coordinator (2012 to 2014)Led team of five guest service representatives. Scheduled daily activities tasks for team. Developedscripts and verbal guidelines for staff. Planned preventative maintenance work with staff. Partnered withseveral maintenance companies from mechanical and electrical to general maintenance.Selected Contributions: Boosted service ratings by 20% by establishing new processes. Aided in company accomplishment of… Show more Oakwood WorldwideInventory Coordinator (2012 to 2014)Led team of five guest service representatives. Scheduled daily activities tasks for team. Developedscripts and verbal guidelines for staff. Planned preventative maintenance work with staff. Partnered withseveral maintenance companies from mechanical and electrical to general maintenance.Selected Contributions: Boosted service ratings by 20% by establishing new processes. Aided in company accomplishment of 90% customer satisfaction rate. Assisted in accomplishing of five increments in monthly profits through quick turnaround in void period. Show less

London, England, United Kingdom

London, England, United Kingdom

Managing a team of 2 Property Consultants, procuring new properties 10 per month, ensuing all compliance was in place with gas safety and electric certs. General administration duties along with taking care of recruitment, landlord payments, section 21, setting KPI's for targets, monthly appraisals.