Anup Mathew Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Pathanamthitta, Kerala, India

•Exceeded monthly sales targets by an average of 20%, driving revenue growth and contributing to the store's success.•Improved support center daily operations, upheld inventory accuracy above 95%, processed an average of 100 service requests daily, and managed up to 200 customer inquiries weekly. Achieved a 99% on-time resolution rate and maintained a 98% customer satisfaction rate.•Revolutionized service center operations by implementing a robust KPI tracking system, resulting in a remarkable 40% increase in efficiency and productivity.•Improved Net Promoter Score (NPS) by 60% through focused customer service initiatives and employee training programs.•Executed the defective materials return process, achieving a 70% reduction in waste and generating significant cost savings.•Boosted engineer productivity by 50% through comprehensive product knowledge training sessions, enhancing their ability to efficiently diagnose and resolve issues.•Exceeded monthly sales targets for care packs, extended warranty plans, and accessories through the implementation of strategic marketing and sales initiatives, driving significant revenue growth.•Streamlined inventory management processes, achieving a 98% accuracy rate through rigorous audits and precise billing of parts. Decreased inventory holding costs by 15% by instituting efficient procedures for returning dead and non-moving parts.•Initiated and directed new company projects, including the implementation of loyalty coupons, resulting in a 25% increase in customer retention and a 20% boost in brand loyalty.•Leveraged the Excellent Service Guide (ESG) to stay updated with the latest technology and product knowledge of newly launched products, resulting in a 20% increase in customer satisfaction scores and a 15% reduction in service-related escalations.

Tumkūr Area, India

Master Of Business Administration - Mba, Business Administration, Management And Operations

Master Of Business Administration - Mba, Business Administration, Management And Operations, A

Bachelor'S Degree, English Language And Literature, General, A

Computer Science