Provisioning Internet Leased Line (ILL) services, VPN services (Layer 2 & 3) and voice services (SIP trunks) to the end customers through Lanka Bell MPLS networkMaintain ISP network and troubleshooting customer latency issuesMaintaining and troubleshooting of Lanka Bell MPLS network to ensure stable and reliable service to the customersMaintaining, configuring and troubleshooting 4G-LTE networkTroubleshooting customer issues in ILLs, VPNs and SIP trunks with the help of field technical teamsMaintaining and troubleshooting FLAG fiber cable landing station in Colombo

Manage international voice and international SMS businessInitiation and coordination with internal and external parties for international carrier interconnection projects with international telecommunication service providers and wholesale carriersInitiation, integration and operation of international SMS interconnection projects with international wholesale SMS carriersMaintain a good business relationship with international telecommunication carriers and wholesale service providersPreparing the Least Cost Routing for international voice traffic on monthly basis and implement it based on the quality and the cost provided by international service providersClosely monitor the cost changes in international market and rate revisions done by local competitors and suggest IDD rate revisionsRate negotiations with the quality of the service to increase revenue margin for Lanka Bell international voice businessAnalyze the international routes and change routes to optimize the revenue and qualityCoordinate with technical team and international operators to address and provide solutions for international voice quality issuesEnsure monthly collections with regards to international voice business Coordination with finance division to invoice preparation for wholesale voice operation in timely mannerMaintain accounting / financial data of individual service provider with regards to international voice businessMaintain all prepaid international voice carrier accounts and daily follow ups for timely collectionSupport the implementation process of Sri Lanka Call home project (was a calling card platform operated in USA, Canada, Australia)Manage customer operation, customer handling, payment gateway issue resolution of Sri Lanka call home calling card platformSupport implementation of conference bridge platform and manage the platform. Customer and sales education and sales support for the conference bridge platform

Conduct Laboratory classes for undergraduate students

undergraduate training in the Sri Lanka.