Globally, I've supported APAC call center operations, earning accolades for adeptly handling customer queries in both APAC and EMEA regions. This recognition underscores my ability to navigate diverse cultural contexts and deliver exceptional service on a global scale.I've demonstrated a talent for process improvement, identifying recurring issues and offering actionable solutions. Notably, my strategic interventions successfully managed the write-off process, achieving a substantial 75% reduction. This not only enhanced financial efficiency but showcased my adept problem-solving skills.In team leadership, I've analyzed team performance, motivating members to achieve optimal results. Beyond daily operations, my role extends to providing constructive feedback to tech support and product development teams, contributing to ongoing product improvement initiatives.Client relationship management is a priority, involving regular meetings to address grievances. As part of the account management team, I actively contribute to monthly client reviews, offering solutions to top management for system and product enhancements. My engagement in the China market reflects adaptability and a willingness to explore new challenges.To address customer service overflow, I've strategically delegated tasks, resolving scheduling issues and fostering a collaborative work environment. In financial management, using accounting software, I've prepared weekly and monthly financial reports, facilitating smooth financial transactions.Reconciliation of account information, reporting figures in the general ledger, and updating financial records have been essential. Collaborating with management, I've assisted in finalizing annual expense plans, demonstrating a strategic understanding of financial forecasting. My commitment to knowledge transfer is evident in maintaining documentation for new employee training.To enhance accounting efficiency, I've created organizational structures as well.

Results-driven Salesforce CRM Specialist with 12 years' expertise in Administration, Configuration, and Implementation. Proficient in Apex programming, Data Loader, and workflow automation, I have excelled in resolving cases, supporting teams, and optimizing Salesforce standard objects. My skills extend to data migration, report creation, and maintaining client relationships. I've made significant contributions to account management, reducing write-offs, and enhancing financial reporting accuracy. My track record includes success in risk analysis, team leadership, and implementing organizational structures. Recognized for outstanding customer service in APAC and EMEA, I am committed to delivering excellence in Salesforce solutions, contributing to organizational success.

Ensuring billing of sale transactions, and in order to so doing secondary quality check of provided input by the counterpart i.e. financials, respective pnr details etc• Proactively keep a regular touch via email/telephone with the AMEX counterpart in order to have quick resolution around the queries specially, that avoids any delay in the billing process and nil impact on any financial exposure to the company• Effectively handling customer queries and escalations as and when received• Doing daily reconciliation of billed and unbilled transaction by using company in-house tools, which further helps in identification of any discrepancy in the processing and timely correction• End to end responsibility for designated group email id that includes timely clearance of emails, meeting SLA timelines• Sharing weekly/monthly MIS which contains SLA/accuracy inputs, to the in-house respective teams for the process mentioned above• To maintain billed and unbilled files aged debtor report etc. to give clear picture of the status of debt at any given point in time• Prepare manual accruals as per the advice of the vendors and to ensure there impact on the P&L before month close• To evaluate variance between the forecasted and actual figures for the month for the given account/revenue/expense lines• Ensuring seamless monthly/yearly internal and external audit• Imparting OJT training to the new team members in the said processes• Reconciling of statements through RTGS and CRF as per the statements provided by vendor and Accounts payable settlement in accounting books• Closing vouchers as per the statements received from banks and vendors• To pass the required journal entries to book A/R & A/P in the respective accounts for amount due to/from clients and there clearance from bank• Always keep a close co-ordination with my immediate leader with the help of regular process update• Proactively participate in company oriented training programs and events