Anuradha Raj Patel Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Muscat Governorate, Oman

• Leading technical solutions: Build solutions architecture for customers and internal sales and marketing team members. Create and document specific alignment between a technology demonstration and a solution vision. Set a high-quality bar for solutions curation, execution, and delivery while engaging with a variety of customer roles, both management and technical• Preparing BOQ’s as per client’s requirement; working closely with the sales team on proposals and… Show more • Leading technical solutions: Build solutions architecture for customers and internal sales and marketing team members. Create and document specific alignment between a technology demonstration and a solution vision. Set a high-quality bar for solutions curation, execution, and delivery while engaging with a variety of customer roles, both management and technical• Preparing BOQ’s as per client’s requirement; working closely with the sales team on proposals and pitches• Attending meetings with business development managers and acting as a technical expert; putting together business cases for the sales teams to support their proposals• Leading customer business value identification and discovery – understand how our products and their unique differentiation can be used within the customer’s existing architecture and business environment• Content Creation: Helping in defining new technical content such as white papers, technical concept notes, product plans, competitive battle cards, market analyses and any other material that enable/support our Marketing, Sales and Services functions• Working on pre-sales activities including BOM creation in CCW, SOW’s, and work requests• Delivering capability to complete complex projects and installations successfully within aggressive time frames and budget parameters• Administering large-scale, complex programs with a focus on technology transformation; collaborated with leadership teams to evaluate technology challenges • Rendering consultancy for Request for Proposal (RFP) & Request for Quotation (RFQ) responses and Proof of Concept (POC); educated business development teams• Playing a critical role in performing and managing Sales Engineering/Presales function Show less

Noida, Up

• Preparation of the BoQ, sizing customer requirement• Supporting Sales team and helping them closing the deals.• Basic understanding and configuration of Networking technologies inlcluding R&S. • Designing the Proposal documentation• Monitoring preparation of HLD, LLD and Scope of Work as per customer's requirement• Mounting and POST of all Voice and Video equipment• Managing advanced configuration such as MRA and B2B• Supervising installation of VMware ESXi servers… Show more • Preparation of the BoQ, sizing customer requirement• Supporting Sales team and helping them closing the deals.• Basic understanding and configuration of Networking technologies inlcluding R&S. • Designing the Proposal documentation• Monitoring preparation of HLD, LLD and Scope of Work as per customer's requirement• Mounting and POST of all Voice and Video equipment• Managing advanced configuration such as MRA and B2B• Supervising installation of VMware ESXi servers and creation of Virtual Machines• Instituting configuration of supported features post integration• Implementing and configuring:o Jabber for MRA and B2B callso Telepresence devices that includes MCU, TMS• Contributing towards implementing SX80, SX20, EX90, DX Series( DX80, DX70, DX650) and other CUCM Voice Applications (Extension Mobility, SNR, MVA)• Providing the required feature and configurations:o Device Pools, Region, Locations, LDAP Integration, Call Admission Control, Call Routing, Voicemail, Presence, Audio, Video and Web Conferencingo Survivable Remote Site Telephony, Automated Alternate Routing, SIP Route Pattern, Extension Mobility, Single Number Reach, IPMA, Calling Party transformationo Called Party Transformation, Media Resources, H323/SIP/Gatekeeper Trunks, FXS, FXO, ISDN, Quality of Service, Bulk Administration, Call Details Records(CDR)o Real Time Monitoring Tool (RTMT),VoIP Protocols(H323/ SIP/ SCCP/ MGCP), Scheduling, Recording and Monitoring of Voice, Video Show less

Gurgaon, India

• Configuration and Management of Cisco Analog and Digital voice gateways, Cisco Call Manager (CUCM), Unity Connection (CUC) and devices.• Configuring Call Handlers on Unity Connection• Upgrading Cisco Call Manager (v 8.6 to 9.1) • Configuring Call Control Protocols on Voice Gateways( H.323, MGCP) • Implementing and Troubleshooting Call-Routing Policies and Supplementary Services• Implementing and Troubleshooting High Availability Features(SRST,AAR)• Adds/Moves/Changes… Show more • Configuration and Management of Cisco Analog and Digital voice gateways, Cisco Call Manager (CUCM), Unity Connection (CUC) and devices.• Configuring Call Handlers on Unity Connection• Upgrading Cisco Call Manager (v 8.6 to 9.1) • Configuring Call Control Protocols on Voice Gateways( H.323, MGCP) • Implementing and Troubleshooting Call-Routing Policies and Supplementary Services• Implementing and Troubleshooting High Availability Features(SRST,AAR)• Adds/Moves/Changes to VOIP Phone System• Implementing and Maintaining activities including gateways and endpoints, voicemail, Providing consulting services and training to working professional are part of daily operations at Eljay Engineering.• Management of media servers, Media Gateways, and Cisco IP Phones. Performing troubleshooting activities associated with daily operation works.• Working in Alert management as per strict SLA and Verifying and troubleshooting alerts triggered from Cisco Call Managers, Unity connection, Cisco routers, Switches and Voice gateways.• Capable of prioritizing and managing high volume workloads from multiple sources, working to strict SLA’s.• Working in change order Management and Incidents for INX Managed Services, located in Texas, US Show less

Jaipur Area, India

• Installing new software• Installing new hardware (IP Phones, CUCM, Voice gateways)• Basic configurations of Routing &Switching• Handling customer calls with L2 level expertise• Overseeing security of all systems, especially the internet, and installing antivirus protection• Fixing network faults• Network maintenance• Technical support for people using the network• Training staff on new systems• Planning future improvements, suggesting IT solutions to… Show more • Installing new software• Installing new hardware (IP Phones, CUCM, Voice gateways)• Basic configurations of Routing &Switching• Handling customer calls with L2 level expertise• Overseeing security of all systems, especially the internet, and installing antivirus protection• Fixing network faults• Network maintenance• Technical support for people using the network• Training staff on new systems• Planning future improvements, suggesting IT solutions to business problems• Making sure all IT meets industry standards• Supervising helpdesk staff Show less

Bachelor’S Degree, B Tech Electronics & Communication Engineering, Honors

High School, Pcm, A