• Prepared and monitored 100+ class materials on Innovative Teaming, ensuring seamless integration with Canvas module; facilitated engaging learning experiences through interactive quizzes and classroom activities resulting in a 25% increase in student participation and performance.• Mentored 96 students, provided guidance on coursework, resulting in a 85% student satisfaction rate and 90% course completion rate.• Graded assignments and exams for Organizational Behaviour Class and… Show more • Prepared and monitored 100+ class materials on Innovative Teaming, ensuring seamless integration with Canvas module; facilitated engaging learning experiences through interactive quizzes and classroom activities resulting in a 25% increase in student participation and performance.• Mentored 96 students, provided guidance on coursework, resulting in a 85% student satisfaction rate and 90% course completion rate.• Graded assignments and exams for Organizational Behaviour Class and Innovative Teaming, ensuring fairness and consistency in evaluation, and provided constructive feedback to students and faculty.• Held weekly in person office hours to provide additional opportunities for students (Undergrad and Grad) to seek help or clarification, and to collaborate with other teacher assistants and professors. Show less

• Designed and delivered engaging content training for 40 publishing staff on CRM and Salesforce tools, increasing customer satisfaction by 15%, retention by 10%, and sales by 7% within six months.• Pioneered the introduction of a Freemium Model DIY tool and an affiliate program for bloggers and influencers, driving a 30% increase in user acquisition and generating Rs 2lakh in additional revenue within the first year.• Led cross-functional collaboration with production team and… Show more • Designed and delivered engaging content training for 40 publishing staff on CRM and Salesforce tools, increasing customer satisfaction by 15%, retention by 10%, and sales by 7% within six months.• Pioneered the introduction of a Freemium Model DIY tool and an affiliate program for bloggers and influencers, driving a 30% increase in user acquisition and generating Rs 2lakh in additional revenue within the first year.• Led cross-functional collaboration with production team and external vendors to optimize, test, and monitor gameplay experience of book-related products.• Delivered detailed feedback and analysis on Senior Operations on discounts and marketing strategies, helped onboard 15 new hires, guided on product knowledge with the help of online training module, and offered assistance on sales strategies and customer interaction Show less

Resolved over 70 complex customer service issues monthly, providing expert guidance on navigating and maximizing features of EdTech platform; reduced usersupport tickets and improved user satisfaction by 25%. Reported sales team results to executive management on a monthly basis, using CRM and Salesforce tools to track and analyse sales performance, customerfeedback, and market trends. Boosted revenue by implementing innovative marketing strategies aimed at augmenting both… Show more Resolved over 70 complex customer service issues monthly, providing expert guidance on navigating and maximizing features of EdTech platform; reduced usersupport tickets and improved user satisfaction by 25%. Reported sales team results to executive management on a monthly basis, using CRM and Salesforce tools to track and analyse sales performance, customerfeedback, and market trends. Boosted revenue by implementing innovative marketing strategies aimed at augmenting both long and short-term revenue, such as social media, email, metrohoarding, and SEO, increasing web traffic by 20% and conversion rate by 10% in six months. Show less

Optimized performance and reliability of IT systems within a 5-star hotel environment by expertly installing and configuring 50+ hardware devices; evaluatedand adopted innovative technology to enhance efficiency; implemented cloud computing, cybersecurity, and automation solutions, significantly improvingscalability, security, and productivity. Managed the entire lifecycle of over 250 user accounts, from set up new accounts to resolving password issues of all the employees within… Show more Optimized performance and reliability of IT systems within a 5-star hotel environment by expertly installing and configuring 50+ hardware devices; evaluatedand adopted innovative technology to enhance efficiency; implemented cloud computing, cybersecurity, and automation solutions, significantly improvingscalability, security, and productivity. Managed the entire lifecycle of over 250 user accounts, from set up new accounts to resolving password issues of all the employees within 24 hours. Spearheaded MIS preparation and implemented fiber optics solutions for tech events and weddings, supporting 1,000+ guests/clients monthly, boosting eventbookings by 30% and ensuring superior client service and guest experiences Show less