Anurag Atrish Email & Phone Number

Dublin, County Dublin, Ireland

In my role as Data Analyst, I collaborate with both external customers and internal stakeholders to implement and optimize customer journeys through the development of forms, workflows, and system integrations. My responsibilities include:1) Managing customer journey change requests (CRs) by configuring forms, workflows, and integrations.2) Collaborating with developers to gather feedback and implement improvements for customer journeys.3) Providing critical support to troubleshoot and resolve customer journey issues within SLA timelines.4) Delivering high-quality solutions either as part of a team or independently, ensuring deadlines and customer requirements were consistently met.5) Conducting reviews of legacy forms, identifying opportunities for improvement and performing necessary refactoring.6) Leading process improvements, contributing to industry best practices and refining internal delivery methodologies.7) Taking full ownership of journey delivery, including requirement analysis, configuration, unit testing, and ensuring customer satisfaction post-delivery.8) Providing training and documentation for customers and support teams on journey implementation.

Gurugram, Haryana, India

● Collaborated with stakeholders to translate business requirements into technical specifications, ensuring alignment with system capabilities and architecture.● Conducted business needs analysis to propose optimized solutions enhancing digital operational resilience.● Utilized data analytics techniques to collate, consolidate, and structure data, enabling data-driven decision-making.● Analysed client business requirements, prepared business process documents like BRDs and user Stories, and facilitated solution design with the Design and Development team.● Conducted over 50 in-depth requirement-gathering sessions with stakeholders, employing strategic questioning techniques to efficiently extract critical business needs and objectives.● Conducted final User Acceptance Testing for major developments and assisted in producing various collaterals such as User Guides, SOP Documents, and process flows.● Supported Scrum Master in facilitating Agile processes for 5+ cross-functional teams, improving sprint delivery timelines and increasing team efficiency.● Devised and implemented effective change management strategies to ensure seamless transitions during system changes, enhancing user adoption and minimal disruption to business operations.

Noida, Uttar Pradesh, India

● Assisted senior analysts in gathering, analyzing, and documenting business requirements for diverse projects, while creating flowcharts and standard procedures.● Contributed to project planning and deliverables by actively participating in sprint meetings and review stages.● Played a key role in user acceptance testing (UAT) by crafting and executing test cases, ensuring strict adherence to requirements.● Facilitated communication and collaboration across teams to ensure timely project milestones.● Prepared presentations and reports for senior management meetings.

Delhi, India

• Organized Employee Hardware Information Database: Developed a highly organized employee hardware information database for customer and employee workstation specification management, resulting in a 40% reduction in data retrieval time and improved hardware resource allocation.• Database Architecture Development: Built databases and table structures following architecture methodologies tailored to web applications, enhancing data accessibility and system performance.• Database Scripting and Integration: Authored and coded comprehensive logical and physical database descriptions and scripts, facilitating seamless data integration and maintenance, and reducing data retrieval time by 25%.• Program and Database Testing: Conducted rigorous testing of programs and databases, identifying and addressing 100% of issues, enhancing data accuracy and system reliability.• Technical Documentation: Created detailed technical documentation for database technologies, providing regular updates to ensure all stakeholders had access to the latest information, resulting in a 20% increase in system efficiency and client satisfaction.Tools: ASP.NET, C#, SQL Server, Visual Studio, Microsoft Office

Master'S Degree, Business Analytics, 3.4/4

Postgraduate Degree, Business Analytics, 7.9/10

Bachelor Of Technology - Btech, Computer Science, 8.015/10