• Managed Azure cloud services, including Azure Kubernetes Services, Azure Container Registry, Azure App Service, and Azure Monitor, optimizing subscriptions and implementing RBAC policies, resulting in a 20% reduction in infrastructure costs.• Orchestrated containerized applications using Docker and Azure Container Instances, leading to a 30% improvement in scalability and reliability.• Implemented comprehensive monitoring solutions utilizing Prometheus & Grafana on Azure, ELK Stack, ISTIO, and Azure Application Insight, resulting in a 25% increase in system performance and uptime.• Configured and maintained Azure DevOps Services pipelines for seamless CI/CD integration, reducing deployment time by 40%.• Successfully migrated Azure DevOps Server On-Premises to Azure DevOps Services, streamlining development workflows and enhancing collaboration, resulting in a 50% increase in development efficiency.• Utilized Jenkins for continuous integration and continuous deployment (CI/CD) automation, achieving a 35% reduction in manual deployment efforts.• Demonstrated proficiency in open-source technologies, including Terraform for Infrastructure as Code (IaaC) and Linux Administration, streamlining infrastructure management processes by 30%.• Conducted basic network and application troubleshooting, resolving issues promptly to minimize downtime and ensuring a 20% increase in operational efficiency.• Collaborated with Azure cloud platform to design, build, and manage scalable, highly available infrastructure for applications.

• Administered and managed Apache HTTPD static deployments and Tomcat application server deployments, ensuring the efficient operation of web services.• Streamlined operations by automating iterative tasks and batch jobs using UNIX Shell scripting and Windows batch scripting, resulting in improved efficiency and delivery quality.• Successfully set up and maintained production, acceptance, and development webservers for Lexmark, guaranteeing consistent web service availability.• Collaborated closely with the installation and configuration of security settings and load balancers, enhancing web server security and performance.• Implemented CA SiteMinder for Single Sign-On (SSO) functionality, strengthening web server security and providing a seamless user experience.• Adapted quickly to new IT Service management tools, such as ServiceNow, and effectively integrated them into daily operations.• Demonstrated basic hands-on experience with JBoss installation, broadening the range of platforms and tools managed.

• Monitored and maintained IT service support functions within the Remedy tool, including change, asset, service level, and service request management.• Acted as the primary point of contact for incident management, collaborating closely with 2nd and 3rd line support teams to ensure swift issue resolution.• Demonstrated expertise in diagnosing and resolving Java-based application issues, ensuring optimal performance and minimal downtime.• Provided essential support to the Tech team for PLM/Enovia-related issues, effectively managing and resolving these challenges by engaging the customer's development team.• Played a key role in the deployment of Java applications and patches, ensuring application is deployed in production and addressing any potential conflicts.• Spearheaded the development and implementation of highly efficient deployment scripts for a Java-based application (PLM/Enovia), resulting in a significant reduction in deployment time from 3 hours to an impressive 1 hour and 30 minutes. This optimization not only enhanced operational efficiency but also contributed to a streamlined and agile development process.• Spearheaded security enhancement initiatives to fortify system integrity and safeguard sensitive data.• Demonstrated proficiency in Shell scripting, streamlining and automating regular iterative tasks on UNIX systems.• Leveraged technical expertise to interface with various tools and platforms, including HP ALM, Sabrix, and MoveIT DMZ, contributing to the seamless operation of critical IT services.