Anurag Dasmohapatra Email and Phone Number

Managing the onboarding process for over 20 pharmaceutical clients,maintaining a renewal rate of over 90%.• Gathering client requirements and created client-specific FunctionalSpecification Documents (FSD) for engineering teams.• Performing User Acceptance Testing for new product features andprovided training to newly on-boarded clients.• Managing client details and scheduled analytics reports using HubSpotand Google Looker Studio.• Analysing client feedback to identify areas for product improvement,coordinating with the Product Owner and Engineering Team.

Managed onboarding processes for over 10 clients, facilitating productenhancements and CRM integrations.• Created Business Requirement Documents (BRD) and delivered growthreports with key insights to clients.• Conducted User Acceptance Testing and performed product audits totrack and improve existing features.

• Leveraged prior experience of engaging with the customers to directly interact with leads via calls, SMS/text message and email. • Handled 16 real estate agents from the assigned area/ POD on day-to-day basis.• Strengthened customer relationships through seamless execution of multiple responsibilities including sending markets reports, setting up home search and frequent check-ins with customers. • Worked on Weekly and monthly data and analysed ways to improve the outcome..• Catered to requests, queries and escalations coming from internal teams, real estate agents and clients and resolved them quickly.• Prepared a guide/workflow for all the Showing Specialists on using Dotloop and the process of sharing pre tour documents to client

• Handled the Bangalore region, while managing marquee clients like Myntra, PhonePe, Swiggy, among others• Engaged with various agencies like GroupM, Dentsu, Interactive Avenues etc.• Handled publisher relationships such as VidMate, IMO, PicsArt, Chocolate, WPS Office and Opera. • Prepared media plans according to the requirement of the brands shared by the agencies or clients for their long and short term mobile ad campaigns• Supervised live campaigns and provided post campaign reports of more than 25 clients.• Concluded extensive market research on Podcast Advertising, facilitating the company to make a benchmark on hiring the right publisher and be the first company to have a podcast adverting publisher.