Maintaining and developing the global Insurance & FIG product across various different channels including desktop and DMSWork effectively with end users and clients to provide the best workflow solutions that include new product training, deep industry insights and custom analytical modelsRecurring meetings with senior client stakeholders across insurance companies, insurance brokers, investment banks, consulting & actuarial firms, reinsurance companies and investment management firms to communicate new enhancements and future roadmaps for the Financial institutions productCollaborate across various stakeholders to define product strategy and go to market plansDefining and communicating Financial Institutions product strategy and roadmaps to senior stakeholders and technology teamsManaging resources across FIG product team to ensure successful implementation of key regulatory changes and enhancements that drive deep industry data across Financial institutionsInvolve in extensive market and industry research to drive product enhancements for industry focused usersOverseeing and assisting development of new analytical applications and working to successfully migrate users from old to new platform applicationsEffective collaboration and communication across various teams for successful implementation of FIG product strategyDerive deep industry insights by custom analysis of US Insurance data for clients. Assist in creation of analytical models including risk based capital models for US InsuranceSuccessfully collaborate with industry research group to provide quarterly industry updates to commercialTrack and monitor industry updates across the global insurance industry with focus on US Insurance. Continuous research on Risk Based Capital, Modified Co Insurance and funds withheld reinsurance, Cyber insurance and its pricing, Implementation of RBC regulation across Asia- Pacific, NAIC's Group capital Calculations and ORSA & ESG disclosures by insurers globally

- Product Management of GAAP and Statutory Insurance data products on the web and excel platforms- Comprehensive research into the US Insurance industry and NAIC regulatory changes to implement annual and quarterly changes on the product- Construct & update analytical models for risk based capital, Global Insurance Tear sheet & Peer Investment comparison for P&C, Life and Health Insurers- Analysis of trends in client usage and enhancement requests to undertake changes on the Insurance product- Conduct training sessions for clients on site or on line. Clients include Insurance companies, Insurance related firms, Investment banks and Accounting firms

- Product Management of GAAP and Statutory Insurance data products on the web and excel platforms- Use of SQL for data mining and implementing product changes- Analysis of the Insurance Industry to implement product changes - Analysis of enhancement requests by clients (Insurance companies, Investment banks & Insurance related firms) to implement product changes according to client demand- Work with Reinsurance and Investment data for Insurance companies on the GAAP and Stat accounting basis for complex data analysis - Strategic initiatives for implementing product changes for Insurance- Analyze accounting and reporting changes by SEC and NAIC to translate those changes into existing product for Insurance- Understanding client's workflow and implement product solutions accordingly.- Undertake new projects to implement financial metrics, ratio calculations & custom analysis for Insurance data to aid clients- Communicating product enhancements & its importance to account managers, clients and internal stakeholders - Client communication for product training & support.

- Handle Custom Client template Projects for complex data analysis for the Insurance Industry- Analysis & Use of Statutory Insurance data from NAIC and public company GAAP data to provide custom template support to clients (Insurance Companies, Investment Banks, Insurance related firms)- Intense use of Microsoft Excel for creation of Client Templates with customized models for analysis- Understanding client requirements, client’s custom analysis and need for research to provide custom client template solutions- Active Client communication by Phone and email for Gathering requirements & Specifications, delivery, follow up and provide support for custom models- Creation & Sharing new documents which provide useful information on Insurance data and share with team members- Share Learning acquired by client interaction in support meetings by presenting on client cases- Research and Develop new techniques in MS Excel along with understanding changes in Insurance data set- Use of SQL and VBA for implementing automation in data products in excel and internal processes

- Managing Quick Books enterprise edition 9.0 for multiple affiliated companies & handling all matters relating to Accounts Payable and Accounts receivable- Invoicing for payments, payment follow up, dispatching payments to vendors on timely basis- Entering invoice guidelines, running payroll, payment of payroll liabilities, handling payments of office expenses including rent, utilities, Employee Insurance, State and Federal Taxes- Making Employee Federal Tax return forms (W2s), Preparing and filing state taxes- Preparing analysis of cash flow using Microsoft Excel for reporting- Synchronizing online bank accounts with QuickBooks for automated debit and credit transactions.- Serving as an Operational Analyst revamping office procedures, providing assistance in upgrading and networking new computers with latest technology- Management of customer accounts with collection agencies and attorneys for filing legal suits- Handling office networking with management of Quick Books on Windows server 2003- Follow up with offshore team members for pending payments & legal issues relating to contracts, master services agreements and purchase orders

- Processing applications for international students for admissions to Undergraduate and Graduate programs- Updating the university website with new and updated information using Macromedia Contribute- Rendering assistance with recruiting students from South Asian Countries & designing orientation programs for new students- Business Development with continuous correspondence and support with existing and new student recruiters in South Asian Countries- Assistance in new student registrations, orientation programs and marketing different academic programs for the university- Assistance in Immigration of new International students with support on visa related issues- Correspondence with DHS (Department of Homeland Security) and USCIS (U.S Citizenship and Immigration Services) for immigration related issues and Pearson VUE and ETS (Educational Testing Services) for TOEFL

- Handling customer query efficiently and resolving all issues in first instance- Wherever required up sell the appropriate product to customer - Meeting business targets for both quantity and quality & monitoring the quality of support services on voice and email- Formulating & designing training programs relevant to different projects for call agents- Reporting call performance to clients and rectifying errors in call quality